远程参与协调员 - 在线社区 - 2026年9月
Remote Engagement Moderation - Online Communities - Sept 2026
我们正在寻找合适的成员加入团队。
社交媒体。数字文化。在线社区。听起来像你吗？
你是否经常在线上度过时间，了解数字社区的运作方式，并知道如何保持对话的吸引力、安全性和方向性？你是否喜欢紧跟最新的趋势、平台和网络文化？
我们正在寻找有经验的参与度管理员加入我们的远程团队。在这个职位中，你将帮助监控和管理社交媒体信息流，回应公众咨询，并在需要时将问题上报给内部和客户安全团队。
这是一个适合了解社交媒体、熟悉既定准则并能自信应对快速变化的在线环境的人的机会。
作为参与度管理员，你将：
- 利用你在社交媒体审核、翻译和实时互动方面的经验，支持在线社区。
- 根据既定准则和预批准的信息，监控社交媒体信息流并回应公众咨询。
- 跟进不断变化的客户规则、工作流程和审核标准。
- 了解相关主题、趋势和信息，以有效管理在线互动。
- 识别并适当上报潜在的安全或安全问题给相应的团队。
- 在与在线社区成员互动时，保持专业、周到且一致的态度。
技能与资格要求
- 出色的口头和书面沟通能力。
- 熟悉主要的社交平台和在线社区。
- 有社交媒体、内容审核、社区管理或信任与安全方面的背景。
- 具备良好的判断力，能够评估情况并在必要时上报。
- 非常注重细节，能够遵循既定的准则。
- 学习新工具、工作流程和政策的速度快。
- 能够与多元化的全球社区互动。
- 对多个平台和工具的使用有信心。
- 有使用社交媒体工具的经验，如Sprout Social、Conversocial、Sprinklr。
- 能够持续遵循详细的过程和客户准则。
- 理解保密性和数据安全的重要性。
- 熟悉互联网文化及平台特定的语言。
- 能够识别并突出新兴趋势。
- 具备情境意识，能够理解文本中的上下文线索和隐含含义。
- 沟通自然且具有吸引力。
查看英文原文
We Could Use Someone Like You in Our Crew.
Social Media. Digital Culture. Online Communities. Sound Like You?
Do you spend your time online, understand how digital communities work, and know what it takes to keep conversations engaging, safe, and on track? Do you enjoy staying up to date with the latest trends, platforms, and online culture?
We’re looking for experienced Engagement Moderators to join our remote network. In this role, you’ll help monitor and manage social media feeds, respond to public inquiries, and identify and escalate issues to our internal and client security teams when needed.
This is a great opportunity for someone who understands social media, is comfortable working within established guidelines, and can confidently navigate fast-moving online environments.
As an Engagement Moderator, You Will:
- Use your experience in social media moderation, translation, and live engagement to support online communities.
- Monitor social media feeds and respond to public inquiries using established guidelines and pre-approved messaging.
- Follow evolving client rules, workflows, and moderation standards.
- Stay informed about relevant topics, trends, and information to effectively manage online interactions.
- Recognize and appropriately escalate potential security or safety concerns to the appropriate teams.
- Maintain a professional, thoughtful, and consistent approach when engaging with members of the online community.
Skills & Qualifications
- Excellent verbal and written communication skills.
- Comfortable across major social platforms and online communities.
- Background in social media, content moderation, community management, or Trust & Safety.
- Strong judgment with the ability to assess situations and know when to escalate.
- Excellent attention to detail and ability to follow established guidelines.
- Quick to learn new tools, workflows, and policies.
- Comfortable engaging with diverse global communities.
- Confident in navigating multiple platforms and tools.
- Experience with social media tools such as Sprout Social, Conversocial, Sprinklr.
- Able to consistently follow detailed processes and client guidelines.
- Understands the importance of confidentiality and data security.
- Well-versed in internet culture and platform-specific language.
- Ability to identify and surface rising trends.
- Situational awareness to understand context clues and hidden meanings behind text.
- Natural, engaging communication style to connect with users with ease.
- Skills to demonstrate empathy and care in every interaction.
- Curiosity to seek solutions and identify next best steps that fit within established protocol.
- Gaming, fandom, creator, or other online community experience is a plus.
- Additional language skills are a plus.
Workspace Requirements:
- A dedicated laptop or desktop computer running Windows 11 or macOS Tahoe
- A stable broadband internet connection with a minimum download speed of 40 Mbps
- At least 8 GB of RAM
- Ability to install required security software and a 2FA authentication app on a mobile device
- Access to a webcam or smartphone capable of capturing clear photos
- A quality headset with a noise-canceling microphone
- A quiet, dedicated workspace suitable for phone-based customer support
- Dual monitors are strongly recommended to support multitasking and an efficient workflow
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Originally posted on Himalayas