客户经理 – 扩展（增长与留存）
Account Manager – Expand (Growth & Retention)
Vozy是一个语音AI平台，帮助企业通过上下文语音助手和对话式AI改变与客户互动的方式。
Vozy的使命是改变企业与客户的互动方式。
职位概述
- 作为客户经理-扩展，您负责在客户被获取后，推动现有企业客户的增长和留存。
- 您的任务是通过扩展、升级销售、交叉销售和续约来最大化净收入留存，同时确保长期客户价值。
- 管理现有企业客户组合。
- 推动扩展和续约收入。
- 主导季度业务回顾（QBR）和价值实现会议。
- 识别与客户目标一致的增长机会。
- 管理续约、定价调整和合同扩展。
- 与内部团队紧密合作。
- 监控客户健康状况并降低流失风险。
- 维护准确的扩展和续约预测。
- 作为客户的内部代言人。
- 确保符合安全和公司政策。
要求
- 2年以上SaaS行业客户经理、客户成功或扩展销售经验。
- 在现有客户中实现收入增长的实证经验。
- 强大的关系管理和商业技能。
- 英语专业沟通能力出色。
- 数据驱动和注重执行的思维方式。
- 能够管理复杂的企业关系。
- 建议位于哥伦比亚麦德林。
Vozy文化
在Vozy，透明度不仅仅是一个流行词——这是我们做事的方式。我们保持信息的开放和诚实流动，确保每个人都在同一页面上，朝着相同的目标努力。即使在快速变化的技术世界中，我们也不会忽视推动我们增长的人。
我们是一支完全远程的团队，我们的异步工具让您以最适合您的方式管理时间，而我们的实时会议则专注于连接、决策和共同前进。
我们还有一些有趣的传统！我们非常重视每个人的时间，所以如果您迟到超过一分钟，就必须来一段说唱（或者至少尽力而为）！
我们提供的福利
- 100%远程工作（承包商）。
- 无限制假期
认为自己可能不符合所有条件？
在Vozy，我们同样重视潜力和经验。如果您对工作充满热情并渴望成长，即使不满足所有要求，我们也鼓励您申请。
您可能就是我们需要的那个人。
查看英文原文
Vozyis a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.
Vozyis on a mission to transform the way companies interact with customers.
Role Overview
- As an Account Manager – Expand, you are responsible for growing and retaining existing enterprise customers after they have been acquired.
- Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.
What You'll Do
- Own a portfolio of existing enterprise accounts.
- Drive expansion and renewal revenue.
- Lead QBRs and value realization sessions.
- Identify growth opportunities aligned with customer goals.
- Manage renewals, pricing adjustments, and contract expansions.
- Partner closely with internal teams.
- Monitor account health and mitigate churn risk.
- Maintain accurate expansion and renewal forecasts.
- Act as the internal voice of the customer.
- Ensure compliance with security and company policies.
Requirements
- 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS.
- Proven experience growing revenue within existing accounts.
- Strong relationship management and commercial skills.
- Excellent professional communication skills in English.
- Data-driven and execution-focused mindset.
- Ability to manage complex enterprise relationships.
- Ideally based in Medellín, Colombia.
Vozy Culture
At Vozy, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth.
We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together.
We’ve got some fun traditions too! We’re big on respecting everyone’s time, so if you’re more than a minute late, you’ll have to bust out a rap (or at least give it your best shot)!
What we offer
- Remote work 100% (contractor).
- Unlimited vacation
Think you might not tick all the boxes?
At Vozy, we value potential as much as experience. If you’re passionate about what you do and eager to grow, we encourage you to apply even if you don’t meet every single requirement.
You might be the perfect fit for us!
Originally posted on Himalayas