Salesforce业务分析师
Salesforce Business Analyst
Lyra Health 是全球领先的雇主心理健康解决方案提供商，为超过 2000 万人群提供服务。公司已提供 1300 万次心理健康护理，发表了 20 多篇同行评审研究，并在可及性、临床效果和成本效率方面取得了无与伦比的成果。大量经过同行评审的研究证实，Lyra 的创新护理模式使人们恢复速度提高一倍，并导致整体医疗费用每年减少 26%。Lyra 正通过 Lyra Empower 平台，彻底改变人们对具有变革性作用的心理健康护理的获取方式，该平台是唯一一个完全集成的、人工智能驱动的平台，结合了最高质量的护理和科技解决方案。
职位概述：
地点：马来西亚远程办公
工作时间：周一至周五，上午 9 点至下午 5 点（MYT 时间）
灵活性：必须能够灵活安排会议时间，以适应全球客户和团队的需要
全球工作时间：根据要求，晚上 10 点（MYT 时间）的电话会议是全球工作时间的一部分。这是一个全球职位，可能需要偶尔在晚上开会，以适应美国和其他国际时区。
我们是一家平等机会雇主。我们不会基于种族、肤色、宗教、性别（包括怀孕）、国籍、年龄、残疾、基因信息或其他受法律保护的类别进行歧视。
申请此职位即表示您确认您的个人信息将按照 Lyra Health 员工隐私通知进行处理。通过此申请，根据法律规定，我们将收集您的个人信息，包括但不限于您的姓名、电子邮件地址、性别认同、就业信息和电话号码，用于招聘和评估您是否适合、具备能力、技能、资格和兴趣从事 Lyra 的工作。我们还可能收集有关您种族、族裔和性取向的信息，这根据《加州隐私权法案》（CPRA）被视为敏感个人数据，根据英国和欧盟 GDPR 被视为特殊类别的数据。提供这些信息是可选且完全自愿的，如果您提供，您同意 Lyra 按照收集时说明的目的对其进行处理，例如用于多元化和包容性计划。如果您是加利福尼亚州居民并希望限制我们对这些信息的使用，请使用“限制我对敏感个人信息的使用”表格。
查看英文原文
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview:
Location: Remote, Malaysia
Hours: Monday to Friday, 9am to 5pm MYT
Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion
Global-hours: On request, 10pm MYT calls are part of the global hours. This is a global role and may require occasional evening meetings to accommodate US and other international time zones.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Primary areas of responsibility:
- Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionality
- Write functional requirement documentation to guide the development process, contribute to the writing of development tickets
- Effectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operations
- Contribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirements
- Analyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system
- Provide guidance for user training and support of the system, manage a ‘train the trainer’ model
Required & Preferred experience:
- To successfully perform in this role, the candidate will need good working knowledge of the following:
- 5+ years experience years proven experience as a business analyst (or in technical project management), including 5+ years of experience working with Salesforce
- Strong understanding of Salesforce configuration and capabilities
- Competency and familiarity with Agile development methodologies
- Experience with Salesforce data analysis, reporting and dashboards