产品运营专员 | 客户设置
Product Operations Specialist | Customer Setup
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入到企业每笔支出的交易流程中。我们自动化了超过2000亿美元年支出在70,000多家公司之间的流动：授权支付、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重成长潜力而非起点。我们更关注你所构建的东西，而非你在哪里学习。在Ramp，每个人都是全程负责问题的建设者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省5%的成本，并实现16%的收入增长——远超未使用Ramp的企业。我们相信每家有抱负的公司都应享有同样的优势。
如果你希望构建直接塑造企业移动和管理数十亿资金的系统，Ramp就是你的选择。
关于该职位
你将帮助构建和扩展操作系统，使客户更容易在Ramp上进行设置，并实现简单、自助式的支出体验。你将负责将客户信号转化为根本原因、优先修复、主动客户沟通，并显著降低客户摩擦。
该职位覆盖从设置到支出的关键旅程。身份管理负责企业开始使用Ramp的大部分流程，包括登录、邀请、HRIS/SCIM配置以及多实体设置。然后企业应该能够自助进入直观、自主的支出体验，涵盖政策、卡片和首次成功支出。你将协助识别并解决整个旅程中的问题，防止客户问题在团队间遗漏。
除了你的产品领域外，你还将参与产品运营流程改进和产品构建，使产品和工程团队能够实现规模化。你将使用AI工具来改善发布管理、分析客户反馈、赋能内部团队，并在可能的情况下直接交付改进。
我们的主要目标是通过支持工单数/活跃用户、注册和设置成功率、首次成功支出时间、客户NPS以及客户信号到改进发布的速度来减少客户摩擦。
职责内容
- 为产品注册体验提供全面的产品运营支持，涵盖项目管理、客户测试、发布准备、变更管理、
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
You will help build and scale the operating systems that make it easier for customers to get set up on Ramp and reach a simple, self-serve spend experience. You will own the loop that turns customer signals into root causes, prioritized fixes, proactive CX communication, and measurable reductions in customer friction.
This role spans a critical setup-to-spend journey. Identity owns much of how a business gets started on Ramp, including login, invites, HRIS / SCIM provisioning, and multi-entity setup. A business should ideally then self-serve into an intuitive, agentic spend experience across policies, cards, and first successful spend. You will help identify and Onboarding product and engineering teams solve issues across that full journey, preventing customer problems from falling between teams.
Beyond your product areas, you will also contribute to Product Operations process improvement and product building that allows Product and Engineering teams to scale. You will use AI tools to improve release management, analyze customer feedback, enable internal teams, and directly ship improvements where possible.
Our main goal is to reduce customer friction, measured by support tickets per active user, onboarding and setup success, time to first successful spend, customer NPS, and the speed from customer signal to shipped improvement.
WHAT YOU'LL DO
- Provide holistic Product Operations support for the product onboarding experience across program management, customer testing, launch readiness, change management, and iteration
- Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements
- Identify setup and onboarding issues that cut across login, invites, provisioning, multi-entity setup, policies, cards, and first spend
- Build scalable operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability
- Use AI to automate processes, improve analysis, and directly ship product or workflow improvements that reduce customer friction
WHAT YOU NEED
- 3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS
- Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether product or operational fixes reduce customer friction
- Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction from both customer and internal-team perspectives
- Ability to translate qualitative feedback and messy cross-functional input into crisp requirements, prioritized action plans, and durable operating processes
- Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools to accelerate analysis, workflow automation, enablement, or direct product / process improvements
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice