日班，居家办公 - 运营助理（服务管理）
Dayshift Work from Home - Operations Assistant (Service Management)
类别：医疗健康
地点：
虚拟运营助理
职位类型：兼职，每周30小时（根据表现可能转为全职）
时薪 - 7-8澳元/小时（根据专业领域水平可协商）
职位名称：运营助理（服务管理）汇报对象：运营经理
岗位概述：运营助理（服务管理）在支持总经理方面发挥关键作用，确保运营效率、合规性以及组织内部的有效协调。该职位涉及参加会议、管理合规任务、与员工和客户沟通，并确保组织活动的顺利执行。理想的候选人应具备良好的沟通能力，有护理或医疗背景，并在运营或行政岗位上有相关经验。
主要职责：
1. 运营支持：○ 协助总经理协调和监控组织活动。
○ 作为员工的联系点，确保任务正确且按时完成。
○ 确保符合组织的政策和程序。
2. 客户与员工协调：○ 与住家员工和客户沟通，确保更新、报告和合规要求得到满足。
○ 跟进客户问题，准备文件，并提供及时更新。
3. 会议代表：○ 在需要时代表总经理参加护理团队和客户会议。
○ 准备并呈现客户更新内容，确保准确且全面的沟通。
4. 文件与报告：○ 汇编并维护与合规、客户更新和会议结果相关的文件。
○ 向总经理提交详细报告以供审核。
5. 沟通：○ 作为总经理与其他组织利益相关者的主要联络人。
○ 在所有互动中确保清晰且专业的沟通。
6. 培训与支持：○ 接受培训以了解组织系统、客户要求和操作流程。
○ 通过确保顺利交接和保持机构知识来支持员工过渡和持续性。
要求
招聘考虑因素：
- 1-2年在运营、合规或行政岗位的实践经验，最好是在医疗环境中。
- 曾担任高级别执行助理（或具有NDIS/医疗合规专家经验的GVA）可能会被考虑
资格：
● 教育：学士学位
查看英文原文
Category: Health Care
Location:
Virtual Operations Assistant
Job Type: Part-time, 30 hours per week (may turn to full time based on performance)
VA Rate - $7-8 AUD per hour (negotiable based on Subject matter expert level)
Job Title: Operations Assistant (Service Management)Reports To: Operations Manager
Role Overview:The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
1. Operational Support:○ Assist the General Manager in coordinating and monitoring organizational activities.
○ Act as a point of contact for staff to ensure tasks are completed correctly and on time.
○ Ensure compliance with organizational policies and procedures.
2. Client and Staff Coordination:○ Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met.
○ Follow up on client concerns, prepare documentation, and provide timely updates.
3. Meeting Representation:○ Attend care team and client meetings on behalf of the General Manager when required.
○ Prepare and present client updates, ensuring accurate and comprehensive communication.
4. Documentation and Reporting:○ Compile and maintain documentation related to compliance, client updates, and meeting outcomes.
○ Submit detailed reports to the General Manager for review.
5. Communication:○ Serve as the primary liaison between the General Manager and other organizational stakeholders.
○ Ensure clear and professional communication in all interactions.
6. Training and Support:○ Undergo training to understand organizational systems, client requirements, and operational workflows.
○ Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.
Requirements
HIRING CONSIDERATIONS :
- 1-2 yrs Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting.
- Former High level Executive VA Admin (or GVA with NDIS/Healthcare compliance SME experience) may be considered
Qualifications:● Education: Bachelor's degree or equivalent experience in nursing, healthcare management, business administration, or a related field.
● Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting.
● Skills:
○ Excellent verbal and written communication skills.
○ Strong organizational and multitasking abilities.
○ Proficiency in using communication tools (e.g., WhatsApp) and office software.
○ Ability to confidently represent the organization in meetings and discussions.
● Preferred:
○ Background in nursing or healthcare.
○ Experience with compliance management and client relations.
Key Attributes:● Maturity and professionalism.
● Eloquence and confidence in speaking.
● Proactive and quick-thinking.
● Ability to work independently and as part of a team.
Details
Originally posted on Himalayas