社区经理
Community Manager
Nex致力于帮助家庭重新发现运动的乐趣。由父母为父母打造，Nex将科技与游戏结合，提供由自然身体运动驱动的有趣、社交和互动体验，鼓励孩子和成人多运动、多玩耍、一起享受乐趣。Nex Playground是公司的获奖主动游戏系统，专为全年让家庭保持活跃而设计，在其精心设计中将安全和隐私作为核心考虑因素。它获得了kidSAFE+ COPPA合规认证，并旨在为所有年龄和能力的人提供健康、积极的游戏体验。
Nex Playground拥有50多个体验的不断增长的库，包括动作和舞蹈游戏、健身和教育体验，以及Nex原创内容。内容包括与Hasbro、Sesame Workshop和NBCUniversal等合作伙伴的合作。Nex被Fast Company评为最具创新力的公司之一，被TIME评为最佳发明之一，被Parents评为家庭最佳娱乐系统，并赢得了Red Dot、IDEA和Core77的国际设计奖项。我们建议您浏览Have Fun和Is Motion Gaming Back?，它们更深入地介绍了我们的文化、价值观，并解释了我们对运动游戏的方法与前几代人的不同之处。
为了保护自己免受招聘诈骗，请注意，Nex通过以@nex.inc结尾的官方公司电子邮件进行沟通。如果您收到可疑的邮件或消息，请不要回复并立即向我们报告。
地点：远程办公 - 优先考虑EST时区
年薪：105,000 - 135,000美元
该范围内的最终基本薪资将根据与工作相关的因素确定，包括候选人的经验、技能、资格和地理位置。
类型：全职
汇报对象：品牌价值观与社区总监
关于这个职位
我们正在寻找一位以社区为导向且高度有条理的高级社区经理，加入我们不断壮大的品牌价值观团队。
在Nex，我们的社区不仅仅是一个支持渠道，更是我们最有价值的洞察、倡导和故事来源之一。这个职位将与家庭建立关系，帮助他们相互连接，并确保他们的声音直接影响我们的产品、内容和营销。
您将在我们的Facebook社区、Reddit和Circle上工作，以确保家庭的声音始终是我们一切工作的核心。
这是一个绝佳的机会，适合热爱建立关系、挖掘客户洞察并将其转化为行动的人。
查看英文原文
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Remote - EST preferred
Annual salary: USD 105,000 - 135,000
Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location.
Type: Full Time
Reports to: Director, Brand Values and Community
About this Role
We are seeking a community-driven and highly organized Senior Community Manager to join our growing Brand Values team.
At Nex, our community isn't just a support channel, but it's one of our most valuable sources of insight, advocacy, and storytelling. This role builds relationships with families, helps them connect with one another, and ensures their voices directly influence our products, content, and marketing.
You will work across our Facebook community, Reddit, and Circle to help ensure that family voices remain at the center of everything we do.
This is an excellent opportunity for someone who loves building relationships, uncovering customer insights, and turning community conversations into action.
Success in this role is measured not only by community engagement and health, but by the quality of insights, advocacy, and customer stories surfaced from the community.
Core Responsibilities
Community Health, Engagement & Operations
- Own day-to-day community engagement and member experience across Nex community channels.
- Publish community content, prompts, announcements, and product education.
- Support and provide direction to moderators.
- Maintain moderation workflows, escalation paths, and community guidelines.
- Identify emerging questions, concerns, trends, and opportunities.
Customer Advocacy & Storytelling
- Build relationships with engaged families, advocates, beta testers, and super users.
- Identify compelling customer stories, testimonials, and use cases.
- Conduct interviews and surface stories for Brand, Content, PR, and Marketing.
- Help create pathways for customers to become advocates, testers, ambassadors, or contributors.
Community Insights & Reporting
- Identify recurring themes, needs, sentiment, and customer feedback across community channels.
- Gather insights through discussions, surveys, interviews, and research initiatives.
- Produce recurring Voice of Community reports with actionable recommendations.
- Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams.
Preferred Qualifications
- Familiarity with community analytics, survey tools, and customer feedback platforms.
- Experience working with family, gaming, education, consumer technology, or lifestyle brands.
- Experience with ambassador, advocate, or champion programs.
- Experience supporting customer research initiatives.
- Experience creating customer stories, case studies, interviews, or editorial content.
Requirements
- 5+ years managing online communities or customer advocacy programs.
- Excellent written communication and relationship-building skills.
- Experience managing Facebook Groups, Reddit, Circle, or similar community platforms.
- Strong organizational and project management skills.
- Ability to analyze qualitative feedback and identify actionable insights.
- Comfortable working cross-functionally across Product, Marketing, Customer Support, and Research.
- Experience managing multiple projects simultaneously in a fast-paced environment.
#LI-remote
We Offer
- Competitive compensation package.
- Flexible working hours and vacation policy.
- Product-driven culture that treasures talents and individual growth.
- Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at https://www.nexplayground.com/about.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.