CX 专员 - 德语（语音）
CX Associate - German (Voice)
作为客户体验专员，你是以客户为中心使命的核心。你将与一支高绩效团队合作，为德语用户打造“顶级”的体验，确保每一次与品牌的互动都顺畅、富有同理心且高效。
这不仅仅是一个支持岗位；你将成为客户与临床团队之间的重要桥梁。对于一位践行“以客户为中心”理念的优秀人才，这个职位提供了清晰的客户体验领导力发展路径。
主要职责
你将在客户体验主管的密切指导下，为客户提供卓越的支持。
- 通过电话、邮件和聊天回答客户咨询
- 通过客户界面平台以及Facebook和邮件处理订单和产品相关问题
- 跟踪物流和后台物流咨询
- 一般性研究
- 更新地址和客户信息
技能、知识和专长
硬技能/技术技能
- 语言：必须精通德语和英语，能够简洁地传达关键对话要点。
- 工作时间：能够周末工作或有分时工作安排
软技能
- 复杂度：高度有条理，能够同时完成多个项目。你可以在内部流程和客户对话之间自如切换，不会遗漏任何细节。
- 思维方式：能够在不确定和快速变化的情况下保持冷静。
- 学习能力：善于学习，能够快速掌握新技能。你经常自学所需技能。
福利
- 100%居家办公配置
- 实战支持
- 培训机会
最初发布于喜马拉雅山
查看英文原文
As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
- Answering client's inquiries through phone, email and chat
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
- Language: Must be fluent in German and English and can convey key conversational points concisely.
- Shift Timing:Availability to work weekends or having split-offs
Soft Skills
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Originally posted on Himalayas