时尚代购客户代表
Fashion Dropshipping Customer Representative
我们是一家时尚代发公司，在不同市场拥有超过10个活跃店铺。今年我们的目标是实现400万美元的营收，明年将提升至700万美元。我们有一个紧密的团队，成员来自尼泊尔、菲律宾、奥地利和荷兰，每年我们会组织一次全员见面会。
我们正在寻找一位高度可靠、注重细节的客户客服，有时尚代发经验。能够在快节奏环境中工作，独立完成任务，并持续提供准确、高质量的结果。该职位在确保日常运营顺畅方面起着关键作用，包括客户沟通、供应商协调和订单履行。许多客户互动将由AI工具支持，因此效率和适应能力至关重要。
主要职责
• 使用内部电子表格和操作工具管理日常流程，确保所有记录准确且及时更新
• 高效处理HelpScout工单（目标：每小时30-40个工单），同时保持高质量的支持服务
• 按照公司政策处理退换货请求，包括提供折扣、退款或退换货说明等解决方案
• 向供应商报告损坏、错误或缺失的商品，并确保及时更换或退款
• 与供应商紧密协作，处理运输更新、履行问题、取消订单和库存相关事宜
• 监控并跟进所有未完成的Shopify订单，解决尺寸、颜色（主题行需添加关键词Sky）、库存可用性及地址验证相关的问题
• 与客户支持和供应链团队跨职能合作，确保运营无缝衔接
任职要求
• 必须要求：在时尚代发和订单履行方面有实际经验（没有此经验的申请将不被考虑）
• 熟练使用CJ Dropshipping，特别是在订单处理和供应商协调方面有丰富经验
• 有使用Shopify、HelpScout、Zendesk、Gorgias或类似工具的经验
• 出色的书面和口头沟通能力
• 强大的组织能力，能够独立处理多项任务
• 注重细节，具备良好的问题解决和分析能力
• 主动积极的心态，有信心提出流程和工作的改进建议
我们提供的福利
• 竞争性薪资 + 基于KPI的绩效奖金
• 全远程、长期职位
• 灵活的工作时间
查看英文原文
We're a fashion dropshipping company with more then 10 active stores across different markets. This year we will be aiming to get 4 million in revenue. Next year it will go to 7 million. We have a close team with people from Nepal, Phillipines, Austria and the Netherlands. Once a year we're organising a meetup with everybody.
We are looking for a highly dependable, detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment, works independently, and consistently delivers accurate, high-quality results. This role plays a critical part in ensuring smooth day-to-day operations, from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools, so efficiency and adaptability are key.
Key Responsibilities
• Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date
• Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support
• Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns
• Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color (add the keyword Sky on the subject line) stock availability, and address verification
• Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations
Qualifications
• Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
• Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination
• Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple tasks independently
• Detail-oriented with strong problem-solving and analytical abilities
• Proactive mindset with the confidence to suggest improvements to workflows and processes
What We Offer
• Competitive salary + performance-based (KPI) bonuses
• Fully remote, long-term position
• Flexible schedule within agreed working hours
• Opportunities for growth and advancement as the company scales
How to Apply - please submit the following:
• Your CV/Resume
• provide a Loom video [less than 1minute] explaining how you organize your day
• A cover letter outlining your experience in fashion dropshipping, supplier coordination, and order fulfillment, and why you’re a strong fit for this role
Fashion Dropshipping experience.