双语客户服务中心代表
Bilingual Customer Service Representative
在Beyond Finance，我们的使命是帮助普通美国人摆脱不断加剧的债务困境，迈向更光明的财务未来。通过富有同理心、个性化的关怀，以合规和道德为核心的文化，支持性的以用户为中心的技术，以及定制化的财务解决方案，我们已帮助超过100万客户踏上更美好的未来之路。
虽然我们为已经取得的成就感到自豪，但我们正在寻找新的合作伙伴，帮助我们迈上新台阶！如果你希望加入一个具有前瞻性、快速发展的组织，以帮助人们为首要目标，我们期待与你联系。
**职位简介**
我们的客户服务代表（CSR）是注册参与Beyond Finance财务困难计划客户的首要联系人。他们是Beyond与客户之间的声音，并在销售和运营团队之间建立联系。我们的CSRs具备“首屈一指”的工作态度，对客户服务充满积极、乐观和热情的态度。通过及时响应客户请求，并具备敏锐的意识，能够预见客户的需求并超越期望，我们的客户成功部门对维持Beyond卓越的客户品牌至关重要。
作为客户服务代表，你需要完成为期4周的培训课程，成为Beyond财务困难计划方面的专家。在成功完成培训后，你将负责为客户提供优质的服务和积极的体验。客户成功代表职位是远程岗位。
_**我们的客服中心每周7天开放。工作时间是周一至周五上午7:00至晚上10:00（CST），周六和周日早上7:00至晚上9:00（CST）。**_
**你将负责**
- 首要的是，通过电话提供一流的客户服务体验，包括回应客户请求、预判未明的需求，并向他们介绍我们的计划
- 通过有效的倾听，分析客户问题，并及时高效地提供信息和解决方案
- 运用良好的人际交往能力，礼貌专业地处理困难的通话
- 详细记录请求结果，以便准确跟踪和分析
- 高效有效地独立解决客户请求，既作为团队成员又独立完成
- 建立和维护良好的客户关系，并与其他部门协调合作
查看英文原文
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
**About The Role**
Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand.
As a Customer Service Representative, you will complete a 4 week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position.
_**Our call center is open 7 days a week. The hours are M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.**_
**What You’ll Do**
- Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
- Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
- Employs strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly documents request outcomes for accurate tracking and analysis
- Work efficiently and effectively to independently resolve client requests, both as a team and independently
- Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
- Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
- Handle a high volume of clients in a work from home call center environment
**What We Look For**
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet connection (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
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**Why Join Us?**
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
_Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team._