用户体验与设计创新副总裁
VP, User Experience and Design Innovation
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。现在，在我们最具雄心的篇章中，我们正在将人类团队与AI代理结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中发现见解，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大格局思考。这就是工作中的魔法，也是我们每天所追求的。
作为用户体验与设计创新副总裁，您将领导一个跨职能组织，涵盖产品设计、研究、设计系统、内容和全球化，以及AI驱动的软件交付，同时带领一支UX领导者团队，推动平台上的有影响力的产品体验。您有让身边的人变得更好的记录——您通过建立流程、培养人才并指导团队，提升质量和效率，使他们能比没有您时完成更多工作。您以好奇心为引导，从愿景、影响力和对齐层面进行领导，并信任您的高级领导者负责执行。
您是一位以AI为导向的领导者。您不仅仅支持AI的采用——您主导它。您将定义并推动将AI带入您所领导的每个职能的战略：加速研究综合、扩展设计系统、自动化内容和本地化，并通过AI辅助的工作流现代化软件开发生命周期。您将采用与判断相结合，设定标准，确保工作在加速的同时保持严谨性。
您向我们的首席产品与技术官汇报，可以在美国任何Smartsheet注册雇主的地点远程办公。
您的组织包括产品设计、用户体验研究、全球化与内容以及设计系统。
**您将：**
- 领导、发展并阐述Smartsheet产品组合和外部系统中设计和用户体验未来的大胆、以用户为中心的愿景。
- 负责并扩展所有产品线和地区的研究、设计、设计系统、内容、本地化和以AI为核心的设计战略。
- 组建、指导和培养一支高级功能和设计领导者团队；根据公司增长情况，对齐组织规模和演变，重点关注您所继承团队的发展和保留。制定针对个人团队成员职业发展的定制化职业路径和计划。
- 主导体验质量标准，包括无障碍合规性，并坚持这一标准
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning product design, research, design systems, content and globalization, and AI-driven software delivery, alongside a team of UX leaders driving impactful product experiences across the platform. You have a track record of making the people around you better — you drive quality and efficiency by establishing process, developing talent, and coaching your team to accomplish more than they could without you. You lead with curiosity, operate at the level of vision, influence, and alignment, and trust your senior leaders to own execution.
You are an AI-forward leader. You don't just support AI adoption — you own it. You will define and drive the strategy for bringing AI into every function you lead: accelerating research synthesis, scaling design systems, automating content and localization, and modernizing the software development lifecycle through AI-assisted workflows. You pair adoption with judgment, setting standards so the work stays rigorous as it accelerates.
You report to our Chief Product and Technology Officer, and may work remotely from anywhere in the US where Smartsheet is a registered employer.
Your Organization includes Product Design, User Experience Research, Globalization & Content and Design Systems.
**You Will:**
- Lead, evolve, and articulate a bold, user-centered vision for the future of design and user experience across Smartsheet's product portfolio and external systems.
- Own and scale research, design, design systems, content, localization, and AI-first design strategy across all product lines and geographies.
- Build, mentor, and grow a team of senior functional and design leaders; scale and evolve the org in alignment with company growth, with a focus on developing and retaining the team you inherit. Develop career paths and programs tailored to individual team member professional development.
- Own experience quality standards, including accessibility compliance, and hold the line when work is below bar, even under delivery pressure.
- Set organizational strategy around design maturity, AI adoption, design systems adoption, and cross-functional design-led decision-making across product, engineering, and business teams.
- Build, evolve, and scale UX processes, standards, and tools, owning the AI agenda for the org by identifying and driving high-impact opportunities to embed AI into research, design systems, content/localization, and the software development lifecycle, while setting standards that protect research rigor and design quality in AI-assisted work.
- Work closely with executive leadership, product, engineering, and go-to-market teams to define strategy and ensure UX and AI-forward thinking are embedded in critical business decisions.
- Elevate UX’s strategic voice alongside product and engineering, and ensure design, research, content, accessibility, and globalization have equal standing within the org.
- Establish and own key metrics tying design and AI initiatives to user satisfaction, adoption, retention, revenue outcomes, delivery velocity, and experience quality; regularly review and communicate progress.
- Translate business goals into innovative, creative, and engaging product experiences.
- Own content strategy and localization approaches across all product lines.
**You Have:**
- 15+ years of experience in a highly cross-functional role running strategic projects from idea through implementation.
- 15+ years leading and building UX, design, research, or content organizations, including experience as a manager of managers with P&L responsibility, and sustained leadership tenure through organizational transformation.
- A track record of building and scaling high-performing, multi-disciplinary teams (research, design, design systems, content, localization, engineering-adjacent functions).
- Experience building team culture and psychological safety across a remote, globally distributed organization.
- Demonstrated experience driving AI adoption within a design, research, content, or software delivery organization not just using AI tools individually, but setting org-wide AI strategy.
- Deep expertise in research methodologies, design strategy, content strategy, and localization best practices for global B2B SaaS platforms.
- A track record of ensuring customer insights directly inform product strategy, not just validate it.
- Working knowledge of accessibility standards (WCAG) and experience shipping compliant enterprise software.
- Experience leading enterprise SaaS products with complex user workflows, multi-stakeholder environments, and mission-critical use cases.
- Familiarity with AI-assisted software development practices and how they change the design-to-engineering handoff.
- Experience finding simple, innovative solutions for complex problems, and facilitating research to uncover user needs.
- Strong visual design sense; design fluency sufficient to critique and direct design work at the strategic level.
- Excellent communication and interpersonal skills; ability to influence across Product, Engineering, and executive leadership.
- Ability to articulate design decisions and advocate for the user, while balancing speed and innovation enabled by AI.
**Current US Perks & Benefits:**
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
_Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity._
US Base Salary Pay Range
$291,250—$338,750 USD
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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