数据平台工程经理
Senior Manager, Data Platform Engineering
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**云平台 — Kubernetes、超大规模云服务商与分布式系统**
我们正在寻找一位**高级经理，数据平台**，作为一位能上场的教练型工程领导者。您将领导一个由6-10名工程师组成的团队，构建和运营核心平台服务，负责团队领域的交付、人员和技术方向。
**您在这个职位中将从事以下工作：**
- 您将领导、培养和发展一支软件工程师团队，他们设计、构建和运营云原生平台中的服务——负责团队每个成员的招聘、入职、辅导、绩效和职业发展。
- 您将对团队领域的端到端交付负责：与产品和平台领导一起设定优先级和路线图，做出范围和顺序的权衡，并确保从设计到生产运行的承诺能够可靠地落地。
- 您将对团队所运行服务的可靠性、可扩展性和可操作性负责——建立SLO、值班制度和操作评审，推动在超大规模云、本地和主权环境中的事故和重复劳动不断减少。
- 您将与资深工程师、杰出工程师、同级经理和负载团队合作，确保团队的工作与更广泛的平台架构、标准以及依赖平台的团队需求保持一致。
- 您将以教练的身份贴近工作——审查设计和代码，参与架构决策，并偶尔亲自开发，以确保技术判断而非仅流程设定了团队的标准。
- 您将打造一个健康、高信任度的工程文化：明确的期望、诚实的反馈、包容的环境，以及一个自我提升的团队。
- 您将清晰简洁地与领导层沟通
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems**
We are currently seeking a **Sr. Manager, Data Platform** who will act as a player-coach engineering leader. You will lead a team of 6–10 engineers building and operating core platform services, owning delivery, people, and technical direction for the team's domain.
**What you get to do in this role:**
- You will lead, grow, and develop a team of software engineers who design, build, and operate services within the cloud-native platform — owning hiring, onboarding, coaching, performance, and career growth for every member of the team.
- You will own end-to-end delivery for your team's domain: setting priorities and roadmap with product and platform leadership, making scope and sequencing trade-offs, and ensuring commitments land predictably from design through production operation.
- You will be accountable for the reliability, scalability, and operability of the services your team runs — establishing SLOs, on-call practices, and operational reviews, and driving down incidents and toil across hyperscaler, on-prem, and sovereign environments.
- You will partner with principal and distinguished engineers, peer managers, and workload teams to align your team's work with the broader platform architecture, standards, and the needs of the teams that depend on the platform.
- You will stay close to the work as a player-coach — reviewing designs and code, weighing in on architectural decisions, and occasionally building — so that technical judgment, not just process, sets the bar for the team.
- You will build a healthy, high-trust engineering culture: clear expectations, honest feedback, an inclusive environment, and a team that raises the engineering bar for itself.
- You will communicate crisply with leadership and stakeholders about status, risks, and trade-offs, and represent the team in planning, capacity, and escalation conversations.
#### Qualifications
**To be successful in this role you have:**
- Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether adopting AI-powered tooling across a team, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about how AI changes the way a platform team is staffed and run.
- 10+ years building production software, including substantial hands-on experience operating distributed systems and running workloads on Kubernetes.
- 5+ years managing software engineers, with a track record of hiring, developing, and retaining strong engineers and building teams that deliver.
- A track record of leading teams to deliver complex, business-critical systems or services end-to-end, from design through production operation.
- Hands-on experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives.
- Strong working knowledge of containers and Kubernetes, CI/CD and GitOps-based delivery, and infrastructure-as-code — enough to review designs, challenge assumptions, and make sound technical trade-offs with your team.
- Strong communication and stakeholder-management skills, with the ability to explain technical risks and trade-offs to both engineers and senior leadership.
For positions in this location, we offer a base pay of **$181,200 - $317,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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