资深人工智能代理工程师 – Moveworks | 客户部署
Staff AI Agent Engineer – Moveworks | Customer Deployment
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
作为Moveworks ServiceNow的资深AI代理工程师——客户部署，你将通过各种客户互动加速产品采用，使客户在Moveworks ServiceNow平台上取得成功。你是一个关键的高杠杆技术人才，在客户成功、产品管理和工程之间发挥着重要作用。
你的主要任务是将复杂的客户业务流程挑战转化为基于我们平台的创新、高影响力的AI解决方案。这个职位提供全栈技术成功的责任，使你不仅能部署当前产品的功能，还能通过确保学习成果融入我们的核心平台，直接影响产品的演进。
**核心职责与影响：**
- **全栈负责：** 深度与客户合作，贯穿Moveworks ServiceNow平台上AI代理的整个交付生命周期：愿景锁定、解决方案设计/架构、构建、调优和发布。
- **定制解决方案设计：** 与客户合作，设计并咨询，开发高影响力的AI技术解决方案，帮助他们以新颖且有意义的方式利用AI解决复杂的业务挑战。
- **集成与实施：** 创新、安全且高效地将Moveworks ServiceNow平台集成到客户的企事业系统中。
- **产品合作：** 与工程和产品团队紧密合作，推动新产品发布，并通过综合实际客户反馈和技术缺口来影响产品决策。
- **战略自主权：** 为客户提供建议，并在解决方案设计中应用创造性的自由，塑造客户的智能体（Agentic）
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
As a Staff AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
**Core Responsibilities & Impact:**
- **Full-stack Ownership:** Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
- **Custom Solution Design:** Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- **Integration and implementation:** Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
- **Product Partnership:** Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
- **Strategic Autonomy:** Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.
**About You:**
You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
- **Technical Acumen & Curiosity Mindset:** You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
- **Technical Mastery:** Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
- **Product Excellence Obsession:** You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
- **Reusability:** You share what works with the broader team, and help generalize solutions into reusable templates.
- **Customer-Centric Soft Skills:** You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
- **Strategic Guidance & Influence:** Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
- **Entrepreneurial Drive / Grit:** You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
- **Ecosystem Partnership:** You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
#### Qualifications
**To be successful in this role you have:**
- 8+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years
- Demonstrated ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
- Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
- You are willing to travel up to 25% of the time
**Preferred Qualifications**
- Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
- You have familiarity with Linux and Windows environments and using the command line.
- You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
- You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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