高级专业服务顾问
Senior Professional Services Consultant
关于Outreach
Outreach成立于2014年，是唯一一个完整的代理AI平台，专为收入团队设计。Outreach将代理AI、对话智能和辅助AI结合，为收入流程中的数百种用例提供支持。从新客户开发到扩展、交易加速、提升留存率和预测，Outreach AI自动化工作流程，使销售团队能够专注于更具战略性的对话和行动。收入负责人可以从连接的账户可见性、绩效洞察和每个GTM团队的更高预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
关于团队
我们的专业服务团队是在销售完成后与Outreach客户的主要联系人。我们是AI代理交付、销售参与、对话智能和预测方面的专家，每天都将创新带入实施过程中。作为客户成功生态系统的重要组成部分，我们确保客户的初始入职和实施体验卓越。我们向客户介绍我们核心产品的优势和功能，激励他们的组织，并帮助他们立即开始超越KPI。
职位描述
作为高级专业服务顾问，您是刚刚购买Outreach的客户的可信赖顾问，并确保他们的入职和服务体验卓越。您在整个实施过程中提供战略见解，并与客户合作制定整体平台最佳实践、GTM策略、技术配置、变更管理方法以及如何最好地与团队互动以推动采用。您会与销售、预销售、客户成功、教育、支持、产品和工程团队合作，确保客户旅程得到良好记录，交接无缝进行，并收集客户反馈。
AI正在改变我们的顾问的工作方式。您将利用它更快地将发现对话转化为明确的需求，更早地在使用数据中发现采用风险，并将更多时间花在客户聘请我们提供的战略指导上。
地点：理想地点为西雅图或亚特兰大附近，靠近办公团队。我们接受美国境内的远程办公。
您的日常任务将包括
作为客户在入职和实施过程中的主要联系人。
查看英文原文
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
Our Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.
The Role
As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.
AI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
Your Daily Adventures Will Include
Serve as the primary point of contact for customers through onboarding and implementation.
Deliver implementations on time, keeping customer teams up and running against agreed milestones.
Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering, through adoption.
Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.
Drive successful platform adoption during and after go-live.
Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.
Identify new opportunities for additional services and connect customers with the right teams to begin scoping.
Document and manage customer information so handoffs between teams and resources are seamless.
Own the post-launch handoff of customers to our Customer Success team.
Partner with Support, Product, and Engineering to capture customer feedback and see it through.
Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services — including how AI is embedded into our delivery workflows.
Our Vision Of You
Experienced Consultant - You have 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment.
Consultant and Trusted Advisor - You have a proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence, including inspiring, educating, driving adoption, consultative stakeholder management, and comfort with change management.
AI-Forward - You proactively adopt new AI tools and techniques to sharpen your work, and you bring that expertise into customer conversations rather than waiting to be told what the tools can do.
Bonus: AI Agent Experience - Hands-on experience configuring, tuning, or piloting AI agents — including prompt engineering and agent workflow design — is a strong plus.
Project Manager - You drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines.
Stakeholder Influence - You communicate credibly at every level of a customer organization, from analysts to management to executive leadership.
Proactive and Self-Driven - You are a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance. A plus if you have a history of improving processes, methodologies, programs, or frameworks!
Strategic Problem Solver - You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
Technical Aptitude - You have the ability to understand deep technical aspects of a product and educate others using simplified explanations, with a track record of learning new tools and processes in a fast-paced environment.
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Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.