入职专员
Onboarding Specialist
入职专员
100% 远程 | 全职合同工
时间：周一至周五，北美时间上午8点至下午4点或上午9点至下午5点（如果你在太平洋时区、山区时区、中部时区或东部时区，时间可灵活调整）
关于 Gymdesk
Gymdesk 是领先的健身房管理软件，专为健身房业主、武术学校业主和工作室业主打造，帮助他们运营并扩展业务。成千上万的健身和健康企业使用 Gymdesk，我们自豪地在 Capterra 上获得 4.8 星评分。我们最近从 Five Elms Capital 获得了 3250 万美元的增长投资，正在组建团队以匹配我们的增长速度。
职位简介
每位新 Gymdesk 客户在关系初期都需要一个值得信赖的伙伴：一个根据他们的实际业务流程配置平台的人，与我们专门的数据迁移团队协调数据迁移，并培训他们的员工，使第一天就像第一百天一样顺利。这就是你的职责。
这是一个高工作量、高信任度的职位。你每月将通过电话、电子邮件和视频与 40 到 50 名客户合作，你将是他们对 Gymdesk 好印象的原因。
你将负责
- 同时管理一整套客户的入职流程，将每个客户从签约状态推进到设置完成，再到自主运行。
- 与我们专门的数据迁移团队协调数据迁移，确保客户数据在上线前干净且按时完成。
- 评估每个客户的特定设置，并配置 Gymdesk 以匹配他们的实际运营方式，而不是通用模板。
- 对新客户及其员工进行 Gymdesk 最关键部分的培训。
- 提供客户会记住的上线体验：高效、个性化且真正有帮助。
- 作为客户的声音反馈给我们的产品团队，让真实的客户反馈影响我们下一步的开发。
- 早期发现摩擦点，并在它们成为流失风险之前进行处理。
- 直接与我们的客户成功副总裁合作，建立随着我们成长而可扩展的入职系统和操作手册。
你具备
- 2 至 4 年的入职、培训、客户服务或项目管理经验。
- 非常出色的英语口语和写作能力。你在通话和书面沟通中是一个清晰、自信且易于接近的沟通者，每天都是 Gymdesk 对客户的形象代表。
- 真正被帮助他人成功所激励。你希望客户成功，就像他们自己一样。
- 擅长协调工作
查看英文原文
Onboarding Specialist
100% Remote | Full-time Contractor
Schedule: Monday through Friday, 8:00am–4:00pm or 9:00am–5:00pm North American hours (flexible if you're in PST, MST, CST, EST)
About Gymdesk
Gymdesk is category-leading gym management software, built for gym owners, martial arts school owners, and studio owners who want to run and grow their business. Thousands of fitness and wellness businesses run on Gymdesk, and we're proud to sit at 4.8 stars on Capterra. We recently closed a $32.5 million growth investment from Five Elms Capital, and we're building out the team to match.
About the Role
Every new Gymdesk customer needs someone in their corner during the first weeks of the relationship: someone who configures the platform around how their business actually runs, coordinates their data migration with our dedicated migration team, and trains their staff so day one feels like day one hundred. That's you.
This is a high-volume, high-trust role. You'll partner with 40 to 50 customers a month across phone, email, and video, and you'll be the reason their first impression of Gymdesk is a great one.
What You'll Own
- Project manage onboarding for a full book of customers at once, moving each one from signed to set up to self-sufficient.
- Coordinate data migration with our dedicated migration team, making sure customer data lands cleanly and on schedule ahead of launch.
- Assess each customer's specific setup and configure Gymdesk to match how they actually operate, not a generic template.
- Train new customers and their staff on the parts of Gymdesk that matter most to their day-to-day.
- Deliver a launch experience customers remember for the right reasons: efficient, personal, and genuinely helpful.
- Act as the voice of the customer back to our Product team, so real feedback from real onboarding calls shapes what we build next.
- Spot friction early and manage escalations before they become churn risks.
- Work directly with our VP of Customer Success to build out the onboarding systems and playbooks that scale as we grow.
Who You Are
- 2 to 4 years of experience in onboarding, training, customer service, or project management.
- Very strong English speaking and writing skills. You're a clear, confident, and approachable communicator on calls and in writing, and you'll be the face of Gymdesk to customers every day.
- Genuinely motivated by helping people succeed. You want the customer's win as much as they do.
- Comfortable coordinating with cross-functional teams and confident in Microsoft Excel.
- An effective project manager who can keep dozens of customers moving forward at once without dropping the ball.
- Detail-oriented and organized, because a missed step in an onboarding plan is a customer's real business on the line.
- Comfortable running your day through a CRM, Slack, and other remote-work tools.
- Energized by a fast-paced, evolving company, not looking for a fixed playbook that never changes.
- A fast learner who can become a genuine product expert on new software.
If you think you'd be a good fit, we'd love to hear from you.
Originally posted on Himalayas