入职专员（2026）
Onboarding Specialist (2026)
Onboarding Specialist 职位描述
关于该职位
Gymdesk 是一家领先的在线管理软件，服务于健身房、武术学校、瑜伽工作室及其他健身和健康类企业。我们拥有广受数千家企业喜爱的优秀产品（Capterra 上评分为 4.8 星），我们需要你的帮助，与我们的新客户合作，协助他们完成数据迁移、配置和培训，以确保他们能够与 Gymdesk 建立长期合作关系。
现在加入我们正值激动人心的时刻，因为我们最近获得了 Five Elms Capital 的 3250 万美元增长投资，这将为公司和团队的下一阶段发展奠定基础。
职责
- 通过电话、邮件和视频通话，负责大量客户的上线工作（每月 40-50 位）
- 通过导出和导入工具协助客户完成数据迁移
- 评估客户的特定需求，并据此指导客户进行配置
- 对新客户及其员工进行 Gymdesk 功能的培训
- 提供世界级且高效的客户上线体验
- 在客户与产品团队之间担任联络人，传达客户反馈
- 主动解决问题并处理升级事项
- 与客户成功副总裁合作，建立上线系统和操作手册
任职要求
- 2-4 年相关的上线、培训、客户服务或项目管理经验
- 以他人的成功为动力，乐于帮助客户
- 具有数据迁移和 Microsoft Excel 使用经验
- 有效的项目经理
- 具备良好的书面和口头沟通能力
- 注重细节且有条理
- 熟练使用技术工具（CRM、Slack 等）以在远程环境中高效工作
- 适应快节奏和不断变化的公司环境
- 能够快速学习新的软件产品并成为产品专家
最初发布于 Himalayas
查看英文原文
Onboarding Specialist Job Description
About the job
Gymdesk is a category-leading online management software for gyms, martial arts schools, yoga studios and other fitness and wellness businesses.We have an awesome product loved by thousands of businesses (4.8 stars on Capterra) and we need your help to partner with our newest customers to facilitate their data migration, configuration & training, in order to ensure they are set up for an enduring relationship with Gymdesk.
It’s an exciting time to join as we recently raised a $32.5 million growth investment from Five Elms Capital, positioning our company and team for the next phase of growth.
Responsibilities
- Project manage onboarding for a high volume of customers (40-50 monthly) via phone, email and video calls
- Support customers with their data migration via export & import tools
- Assess customer specific needs and guide customer configurations accordingly
- Train new customers and their staff on Gymdesk functionality
- Deliver a world class and efficient customer launch experience
- Act as a liaison between the customer and the Product team to represent the customer feedback
- Proactively address issues and manage escalations
- Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks
Qualifications
- 2-4 years of relevant onboarding, training, customer service, or project management experience
- Motivated by the success of others and helping customers
- Experience with data migration & Microsoft Excel
- Effective project manager
- Ability to communicate effectively in written & verbal form
- Attention to detail & organization
- Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment
- Comfort working at a fast paced and evolving company
- Ability to quickly learn new software products & become a product expert
Originally posted on Himalayas