续约经理
Renewals Manager
**关于 Mixpanel**
Mixpanel 是领先的的产品智能和分析平台，被超过 29,000 家公司信赖，帮助他们了解用户如何使用所构建的产品。通过将强大的分析功能与了解您业务的 AI 相结合，Mixpanel 帮助团队看到什么有效，诊断什么无效，并决定下一步该构建什么。了解更多请访问 [mixpanel.com](mixpanel.com)。
**关于团队**
Mixpanel 的 Renewals 管理团队与我们最重要的战略客户合作，帮助他们将产品数据转化为推动增长的决策。Renewals 职能位于我们的收入引擎的核心——确保客户持续从 Mixpanel 中获得价值，并保留和扩大我们的定期收入基础。
**关于职位**
合适的候选人应兼具商业敏锐度和客户同理心。您将负责管理分配的业务全周期续约工作——从早期风险识别到合同签订，与客户价值经理、销售和财务紧密合作，保护并扩展 Mixpanel 的定期收入。您将是您所在区域按时、按价值续约的主要推动者。
**职责**
- 负责分配区域的端到端续约流程，准确且及时地完成报价到签约。
- 使用合理的商业判断进行合同续约谈判，制定保护客户关系同时最大化合同价值的策略。
- 维护滚动的 90–120 天预测；定期分析续约数据，识别趋势，发现风险并优先处理。
- 早期接触决策者，了解预算周期、利益相关者地图、审批流程和潜在障碍。
- 主动识别风险信号，并与客户成功团队、交易桌、法律、财务和销售合作，应对复杂情况并保护客户留存。
- 根据客户需求和成长阶段，制定并展示定价和包装方案。
- 在续约谈判期间清晰传达 Mixpanel 的差异化价值，并应对竞争压力。
- 为续约流程改进做出贡献，并帮助团队建立可扩展的作战手册。
**我们寻找的人选具备**
- 在 B2B SaaS 环境中的续约、客户管理或销售岗位中取得配额达成记录。
- 具有与商业和采购利益相关者谈判合同的经验，包括多年期或多产品交易。
- 能够管理高数量的业务组合
查看英文原文
**About Mixpanel**
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at [mixpanel.com](mixpanel.com).
**About the Team**
Mixpanel's Renewals Manager team partners with our most strategic customers to help them turn product data into decisions that drive growth. The Renewals function sits at the heart of our revenue engine—ensuring customers continuously realize value from Mixpanel and that we retain and grow our recurring revenue base.
**About the Role**
The right candidate brings commercial acumen and customer empathy in equal measure. You'll own the full renewal cycle for an assigned book of business—from early risk identification through contract close—partnering closely with Customer Value Managers, Sales, and Finance to protect and expand Mixpanel's recurring revenue. You'll be the primary driver of on-time, on-value renewals in your territory.
**Responsibilities**
- Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
- Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value.
- Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention.
- Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
- Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention.
- Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
- Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations.
- Contribute to renewal process improvements and help build scalable playbooks for the team.
**We're Looking For Someone Who Has**
- A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
- Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
- The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
- Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
- Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals.
**Bonus Points For**
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
- Background in value selling or outcome-based selling methodologies.
#LI-Hybrid
**Benefits and Perks**
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
_*please note that benefits and perks for contract positions will vary*_
**Culture Values**
- **Make Bold Bets:** We choose courageous action over comfortable progress.
- **Innovate with Insight:** We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- **One Team:** We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- **Candor with Connection:** We build meaningful relationships that enable honest feedback and direct conversations.
- **Champion the Customer:** We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- **Powerful Simplicity:** We find elegant solutions to complex problems, making sophisticated things accessible.
**Why choose Mixpanel?**
We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.