首席信息安全官办公室，客户安全主管
Director, Office of the CISO, Customer Security
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐碎的工作，专注于有意义的事情。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才 unstoppable（不可阻挡）地结合在一起。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**由于联邦要求，只有美国公民、美国归化公民或持有绿卡的美国永久居民才有资格申请。**
**请勿申请，如果您无法满足此联邦要求。提前感谢。**
**ServiceNow安全组织（SSO）**
ServiceNow安全组织（SSO）提供世界级的创新安全解决方案，降低风险并保护公司及我们的客户。我们使客户能够将最敏感的数据和工作负载迁移到云端，加速我们的业务，使我们成为最受信赖的SaaS提供商。我们创造一个员工自豪工作的环境，并能产生积极的影响。
**首席信息安全官办公室**
首席信息安全官办公室提供安全服务，促进信任并主动降低网络风险，推动知识进步，使我们的客户能够采用、创新并最大化ServiceNow的价值。该团队致力于通过安全卓越推动业务增长——在我们整个组织以及客户和合作伙伴中建立信任和安全。
我们的客户安全团队为ServiceNow平台和产品组合的安全性和隐私提供专业知识和咨询服务，创造一个促进无缝理解和信任的环境，面向内部和外部利益相关者。
该团队与内部和外部利益相关者密切合作，包括ServiceNow客户、合作伙伴和销售团队。该团队还与法务、IT和产品团队紧密合作，代表客户的声音。来帮助设定云安全的标杆。
**您在这个职位中将负责的工作**
首席信息安全官办公室，客户安全团队负责人，您将领导客户安全团队，作为客户的安全声音，向高级管理层传达安全需求。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.**
**PLEASE NO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.**
**The ServiceNow Security Organization (SSO)**
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
**The Office of the CISO**
The Office of the CISO delivers security services that foster trust and proactively minimize cyber risks, advancing knowledge for the empowerment of our customers to adopt, innovate, and maximize the value of ServiceNow. The team is dedicated to enabling business growth through security excellence—building trust and security across our organization and for our customers and partners.
Our Customer Security teams provide expertise and advisory services on the security and privacy of ServiceNow’s platform and portfolio of products, creating an environment that leads to frictionless understanding and trust for internal and external stakeholders.
The team works closely with internal and external stakeholders, including - ServiceNow customers, Partners, and Sales. The team also works closely with Legal, IT, and Product, representing the voice of the customer. Come help set the bar for cloud security.
**What you get to do in this role**
Director, Office of the CISO, Customer Security Team, you lead the Customer Security team that serves as the security voice to customers and prospects across the region, spanning the North and South Americas markets.
You own the region’s executive-level security engagement, set the strategy and operating model for the team, and serve as the senior escalation point for the most complex security conversations, deals, and incidents. You turn what you hear in the field into influence on ServiceNow’s security posture and product direction—showing up as a leader first and a subject-matter expert second.
**People and organizational leadership**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 15+ Years of experience. Lead, hire, coach, and retain a high-performing Americas Customer Security team; set clear objectives and manage performance to measurable outcomes.
- Define the team’s coverage, escalation, and operating model across the region and time zones.
- Build bench strength, develop future leaders, and create succession plans so the organization is stronger because of your leadership, not only your personal expertise.
- Model ServiceNow values—trust, transparency, accountability, integrity, and inclusive leadership—and set the culture the team experiences day to day.
- Partner with peers in EMEA and APJ to align strategy, process consistency while thinking globally and acting locally.
**Executive customer engagement**
- Own executive-level, CISO-to-CISO security engagement for strategic Americas customers and prospects.
- Represent ServiceNow in customer meetings such as Executive Briefings, Quarterly Business Reviews, and security, resiliency, and privacy sessions.
- Serve as the senior escalation point for high-stakes security conversations, questionnaires, and complex or regulated deals—for example energy and utilities, financial services, public sector, and critical infrastructure.
**Sales cycle support**
- Partner with Sales and Partners to support customers and prospects through pre- and post-sales security engagement.
- Oversee timely, high-quality responses to security, vendor risk, resiliency, and privacy questionnaires.
- Provide security contract support and review of security language to unblock annual contract value.
**Education and awareness**
- Sponsor and deliver internal enablement and customer- and partner-facing webinars that build security fluency across the field.
- Lead customer instance security engagements that give customers confidence in ServiceNow’s platform.
- Represent ServiceNow at external seminars, conferences, and industry forums, evangelizing cloud and AI adoption and assurance—including Agentic AI and GenAI security.
**Voice of the customer**
- Capture what customers and prospects tell the field and translate it into structured feedback that improves the platform and the security program.
- Influence feature roadmaps and security posture by bringing regulatory and customer-driven requirements to Product and Engineering.
**Strategy, operational excellence, and organizational maturity**
- Translate corporate priorities into actionable goals for the Americas team and hold the organization accountable for results—asking “what is moving the metric?” rather than tracking activity.
- Establish roadmaps, operating models, metrics, and governance that make performance visible and honest, and that scale beyond any single individual.
- Anticipate issues, escalate and resolve systemic risks, and make tradeoff decisions aligned to corporate objectives.
- Drive the maturity of the function over time—removing waste, rework, and bottlenecks, and raising the baseline continuously.
#### Qualifications
**What we expect at the Director level**
This is a leadership role. At ServiceNow, a Director creates clarity, builds leaders, shapes strategy, and delivers enterprise outcomes through influence and scale. The expectations for the role look like this:
**Area Director expectation**
Strategy Drive security strategy aligned to corporate objectives
Risk Anticipate and manage enterprise-level risk
Stakeholders Influence Product, Engineering, Sales, Legal, and executives
Execution Deliver measurable customer and business outcomes
Talent Build leaders, succession plans, and organizational capability
Culture Model CORE values and leadership behaviors
Customer trust Represent ServiceNow with customers and executives
Transformation Improve processes, tooling, and organizational maturity
**How success is measured**
Success in this role is measured by customer and business outcomes across the Americas, not activity.
**What you bring**
- Extensive experience in information security, with at least 3 years in cloud security and a track record of customer-facing security leadership.
- Proven people-leadership experience building, coaching, and scaling security teams, ideally across a multi-country region.
- Executive presence and the ability to lead CISO-to-CISO conversations and turn complex security topics into trust and business outcomes.
- Deep understanding of cloud security, risk, compliance, and privacy, with fluency in emerging areas such as Agentic AI and GenAI security.
- Strong cross-functional influence across Sales, Legal, IT, Product, and Engineering, and the ability to turn conflict into collaboration.
- Relevant industry certifications such as CISSP or CISM.
- English fluency required.
- Budget and P&L responsibility.
- Eligibility for applicable government clearances
**#SecurityJobs**
**West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow**
For positions in this location, we offer a base pay of **$221,200 - $387,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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