项目经理,亚太区
Project Manager, APAC
职位描述
作为项目经理,您将负责客户学校的实施项目全流程:从最初的范围确认到最终的项目交接。
建立新流程、迁移多年的课程数据或推出软件解决方案对任何学校来说都是一次重大转变。您将成为学校信赖的单一联系人,引导他们完成这一过程。您将把复杂的客户需求转化为内部团队清晰的技术需求,管理详细的实施时间表,并保持定期的面对面和虚拟沟通,以确保项目顺利、成功地实施。
您将负责以下工作
- 全流程负责:领导指定客户项目的完整生命周期,确保从启动到正式项目关闭,文档化的范围被干净利落地交付。
- 客户咨询:作为学校领导的主要联系人,深入了解他们的目标,以指导战略决策并应对变化。
- 技术与业务转化:在学校领导和内部技术团队之间架起桥梁,将教育需求转化为技术要求,将技术细节转化为通俗语言。
- 项目规划与治理:使用标准模板构建并维护详细的工作分解结构(WBS)和时间表,确保项目进展过程中准确跟踪。
- 跨职能协调:协调负责配置、课程数据迁移和培训的内部专家,确保项目执行的一致性。
- 资源与时间管理:管理资源依赖关系和时间重叠,主动识别并解决时间风险。
- 无缝交接:为已完成的项目向长期客户成功联系人进行详尽的文档交接和清晰的交接总结。
成功的表现包括
- 明确的项目治理:每个项目在开始工作前都有文档化并已确认的范围。
- 按时按范围交付:实施项目达到关键里程碑和上线目标,没有意外的范围偏差。
- 高客户满意度:学校体验结构化、透明的沟通,并在整个实施过程中对项目领导充满信心。
- 清晰的账户交接:实施后的交接全面、完整记录,并确保客户成功团队的无缝延续。
- 可扩展的专业能力:逐步实现独立管理项目的能力
查看英文原文
About the Role
As a Project Manager, you will own a portfolio of client school implementations end-to-end: from initial scope sign-off through to final project handover.
Establishing new processes, migrating years of curriculum data, or rolling out software solutions is a major transition for any school. You will serve as the trusted, single point of contact guiding schools through this journey. You will translate complex client needs into clear technical requirements for internal teams, manage detailed implementation schedules, and maintain regular in-person and virtual communication to ensure smooth, successful project rollouts.
What You’ll Be Responsible For
- End-to-End Ownership: Lead the complete lifecycle of assigned client projects, ensuring documented scopes are delivered cleanly from kickoff to formal project closure.
- Client Advisory: Serve as the primary point of contact for school leaders, understanding their goals deeply enough to guide strategic decisions and navigate change.
- Technical & Business Translation: Bridge the gap between school leaders and internal technical services teams, translating educational needs into technical requirements and technical details into plain language.
- Project Planning & Governance: Build and maintain detailed Work Breakdown Structures (WBS) and timelines using standard templates, ensuring accurate tracking as projects progress.
- Cross-Functional Coordination: Align internal specialists delivering configuration, curriculum data migration, and training to ensure cohesive project execution.
- Resource & Timeline Management: Manage resourcing dependencies and schedule overlaps, proactively identifying and resolving timeline risks.
- Seamless Handovers: Transition completed projects to long-term client success contacts with comprehensive documentation and clear handover summaries.
What Success Looks Like
- Clear Project Governance: Every project starts with a documented, signed-off scope before work commences.
- On-Time & On-Scope Delivery: Implementation projects hit key milestones and go-live targets without unexpected scope deviations.
- High Client Satisfaction: Schools experience structured, transparent communication and feel confident in project leadership throughout the implementation.
- Clean Account Handovers: Post-implementation handovers are thorough, fully documented, and ensure seamless continuity for client success teams.
- Scalable Expertise: Progress toward independently managing complex multi-school group or district-level engagements.
What You’ll Bring
Essential Qualifications & Experience
- 2+ years of project management experience with external clients, ideally within SaaS, EdTech, or professional services environments.
- Proven track record of owning full project lifecycles: scoping, project planning, team coordination, risk management, and formal project closure.
- Exceptional stakeholder management skills and the ability to serve as a trusted advisor to school leadership during periods of organizational change.
- Ability to quickly master software suites and understand the underlying data and technical structures involved in software implementations.
- Strong understanding of regional educational systems and local market requirements.
- Excellent communication skills, with confidence presenting to school leaders and collaborating with technical engineering teams.
- Regional language skills are a strong plus (e.g., Arabic for EMEA-focused roles).
Desirable Qualifications
- Familiarity with formal project management methodologies (e.g., PMP, PRINCE2).
- Hands-on experience with project management or Professional Services Automation (PSA) tools (e.g., ClickUp, Planhat).
- Background in education or school leadership, providing immediate credibility when discussing change management with school staff.
- Capacity and ambition to step up to multi-school group or district-level project ownership.
Equal Opportunity Employer
We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, disability, or marital status.
Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
WE OFFER
- Competitive salary is based on experience, and performance bonuses are based on KPIs
- Monthly Health & Wellness Allowance
- Team socials
- Support with qualification studies
- Professional Development opportunities
- Unlimited book budget
ABOUT FARIA EDUCATION GROUP
Our vision is simple: reach every learner, inspire every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we are leaders in international education systems and services.
We offer an integrated suite that supports curriculum management, teaching and learning, admissions, and school-to-home communications. Our technology is designed with rigorous data protection and security standards, alongside first-class training and support for modern international schools.
Our portfolio includes ManageBac+, OpenApply, Atlas, SchoolsBuddy, Vectare, and SpotLight.
Originally posted on Himalayas