客户激活经理 | 商业
Customer Activation Manager | Commercial
Ramp 正在构建财务团队的智能基础设施，嵌入企业每一美元支出的交易流程中。我们自动化处理超过 2000 亿美元的年度支出在 70,000 多家公司的流动：授权支付、标记风险、分类支出和结账。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们看重的是斜率而非截距。我们不太关注你在哪里学习，而更关注你完成了什么。在 Ramp，每个人都是从头到尾负责问题的建设者，并做出影响结果的重要决策。
Ramp 的平均客户在第一年节省了 5% 的开支，并实现了 16% 的收入增长——远超没有使用 Ramp 的企业。我们相信每家有抱负的公司都应享有同样的机会。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp 就是你的选择。
关于该职位
Ramp 的客户激活经理通过为新签约客户实施 Ramp 的产品，努力为客户创造价值并为公司带来收入。你将有机会参与构建、领导和优化 Ramp 的实施团队，并定义推动我们增长的客户策略。该职位结合了战略、运营领导力和上线项目的管理，以确保新客户能够快速有效地从 Ramp 平台中获得价值。
你将负责
- 与商业客户经理合作，帮助新客户了解 Ramp 的功能和最佳实践，确保新客户快速、全面地完成上线
- 与新客户深入沟通，理解他们当前的工作流程、痛点和全面部署的障碍
- 通过确保实施过程中没有不必要的延迟，并持续向客户证明实施 Ramp 是一项高价值的举措，从而为 Ramp 带来收入
- 成为 Ramp 产品套件所有集成和配置选项的专家
- 与产品团队紧密合作，确保客户反馈得到审查和优先处理
- 平衡并负责多项支持实施、后续跟进和主动联系的任务
- 参与招聘决策，包括面试、选拔和新成员的入职
- 制定并维护实施流程的政策、程序和最佳实践
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively.
WHAT YOU'LL DO
- Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
- Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout
- Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized
- Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
- Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.
- Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.
WHAT YOU NEED
- Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
NICE TO HAVES
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice