Coupa 变更管理负责人，经理
Coupa Change Management Lead, Manager
在云计算技术最前沿快速发展的团队中加入，这里高影响力的客户工作伴随着真正的工作与生活平衡以及对个人成长的切实支持。这就是你在CrossCountry Consulting的Coupa团队所能找到的工作环境——一家领先的Coupa服务合作伙伴，并被评为年度合作伙伴，帮助客户完成整个项目生命周期及之后的工作。
作为变更管理负责人，你将成为客户的信赖顾问，带来实际的转型经验和专业技术，以交付推动持续采用和成果的解决方案。你将领导变更管理的工作流，同时管理团队并帮助团队成长。在此过程中，你将与一个自我要求高标准的团队合作，并被邀请在客户交付之外做出贡献。
你将负责：
主导交付
- 作为客户的信赖顾问，为客户提供完整的Coupa套件（采购、应付账款、费用、资产管理）中的变更管理支持
- 领导变更管理的发现研讨会，识别利益相关者的影响，并设计适当的干预措施
- 制定并执行变更管理策略，包括沟通、培训、利益相关者参与和抵触情绪管理
- 开发并提供沟通和培训材料，包括操作指南和讲师授课培训
- 监测用户的准备情况和采用率，识别差距并提出解决方案
- 与功能和技术团队协作，确保在交付过程中优先考虑人员方面的变革
- 定义并跟踪成功指标，向项目领导和客户汇报进展
培养和指导团队
- 通过辅导、定期反馈和年度绩效评估来指导团队成员
- 积极支持项目团队解决复杂问题
为团队成长做贡献
- 参与内部举措，如知识分享、招聘或方法论开发
- 根据公司在数据保护、知识产权和职业标准方面的政策，为客户提供经公司批准的、基于人工智能的解决方案
- 关注新兴的人工智能工具和技术，并与公司领导合作，识别合规的机会以增强客户解决方案和内部流程
你将带来的：
经验
- 在变更管理、咨询或SaaS领域有6年以上相关经验
查看英文原文
Imagine joining a fast-growing practice at the forefront of cloud technology, where high-impact client work comes with genuine work-life balance and real support for your growth. That’s what you’ll find in our Coupa practice at CrossCountry Consulting – a leading Coupa Services Partner and named Partner of the Year that guides clients through the full project lifecycle and beyond.
As a Change Management Lead, you’ll be a trusted advisor to clients, bringing hands-on transformation experience and technology expertise to deliver solutions that drive lasting adoption and results. You’ll lead the change management workstream on engagements while managing people and helping grow the practice. Along the way, you’ll collaborate with a team that holds itself to a high standard and invites you to contribute beyond client delivery.
What You’ll Do:
Lead Delivery
- Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
- Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
- Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
- Develop and deliver communications and training materials, including job aids and instructor-led trainings
- Monitor user readiness and adoption, identifying gaps and recommending solutions
- Work collaboratively with functional and technical teams to ensure the people side of change is prioritized in delivery
- Define and track success metrics, providing updates to project leadership and clients
Develop and Mentor the Team
- Mentor team members through coaching, regular ongoing feedback and annual performance reviews
- Actively support project teams in resolving complex issues
Contribute to Practice Growth
- Engage in internal initiatives such as knowledge sharing, recruiting, or methodology development
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
What You’ll Bring:
Experience
- 6+ years of relevant experience in change management, consulting, or SaaS implementations
- Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations
- Proven success delivering to large, complex, multi-stakeholder enterprise clients
- Track record of mentoring junior team members and building strong client relationships
Skills
- Proficiency in communication planning, stakeholder mapping, and training design
- Proven project management skills with the ability to thrive in fast-paced, dynamic environments
- Ability to influence and manage senior and executive-level stakeholders
- Strong workshop facilitation and executive-level presentation skills
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
Qualifications
- Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management
- Coupa certification preferred
- Change management certification (e.g., Prosci, CCMP) preferred
- Willingness to travel when required by clients during critical milestones, approximately 25–50%