三级MSP工程师
Level 3 MSP Engineer
我们正在寻找一位三级支持工程师！
我们的客户是一家在行业内已有近十五年历史的领先托管服务提供商。他们认为自己是一个以社区为中心的组织：他们在本地区不同领域都有客户，他们的使命是帮助客户取得成功。他们的价值观是：以同理心做事——他们希望始终如一地提供友好、关怀和及时的服务。
此职位结合了实际的技术专长与面向客户的项目领导力，专注于微软365生态系统优化和安全增强。
你的职责包括：
- 为微软365、Azure、端点安全和现代办公解决方案提供专家级支持
- 领导技术项目，包括SharePoint迁移、Intune部署和安全实施
- 使用系统化的排查方法解决升级的技术问题
- 编写全面的文档，并能与所有技术层级的客户有效沟通
- 参与项目规划、范围管理和时间线制定
你需要具备的技能：
- MSP背景
同时支持多个客户的经验，优先考虑在托管服务提供商环境中的经验
熟练掌握时间跟踪和项目估算
- 微软365核心专业知识
SharePoint Online：模板部署和Teams集成
Intune/Autopilot：设备管理和策略配置
PowerShell：定期编写脚本用于自动化和故障排除
邮件系统：迁移经验，DNS管理（SPF、DKIM、DMARC），垃圾邮件防护
安全：优先有Microsoft Defender和Purview经验
合规性：微软365租户加固和安全最佳实践
- 沟通与协作
- 出色的英语沟通能力（口头、书面、文档）
- 使用工单系统和与客户专业互动的经验
优选的额外技能
- 安全服务：漏洞扫描、DLP、零信任原则
- 虚拟化：Azure虚拟桌面、Docker、虚拟机
- SASE和SIEM/SOAR概念
职业素质
- 持续学习者：积极参与培训、认证或专业社群
- 适应性强：灵活应对变化的需求，同时保持质量
- 结果导向：优先考虑客户成果而非技术部署
- 注重细节：系统化的文档和交付流程
查看英文原文
We're on the hunt for a Level 3 Support Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
What will your responsibilities be?
- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
What skills will you need?
- MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
- Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
- Communication & Collaboration
- Exceptional English communication skills (verbal, written, documentation)
- Experience with ticketing systems and professional client interaction
Preferred Additional Skills
- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
Professional Attributes
- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
Work Requirements
- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies
What We Offer
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
if this sounds right for you, use the form below to apply!