呼叫中心代表 - 巴吞鲁日，路易斯安那州 - 远程（巴吞鲁日，路易斯安那州，美国，7080
Call Center Representative - Baton Rouge, LA - Remote (Baton Rouge, LA, US, 7080
优秀的企业需要优秀的团队来推动其运营。加入一个解决业务挑战并提升我们工作和成长方式的团队。在Gainwell工作有其回报。你将有机会在一个重视你的贡献、注重工作灵活性、学习和职业发展的公司中发展自己的职业生涯。
职位简介
我们正在寻找一位积极主动、充满活力的个人，加入位于路易斯安那州巴吞鲁日的团队，担任供应商服务呼叫中心代理。在此职位上，你将协助医疗保健专业人士处理账单要求、政策问题和其他与医疗补助相关的查询。你需要研究复杂的问题，保持对政策的最新了解，并准确记录所有互动。
该职位要求具备出色的口头和书面沟通能力，强大的客户服务能力，专业的电话礼仪，以及积极、耐心的态度。候选人应为自驱型人才，能够在快节奏的环境中有效多任务处理和解决问题。熟练使用Microsoft Office以及能够操作多个计算机系统是必要的。
你在我们使命中的角色
- 处理大量来电，并为医疗保健提供者提供准确的帮助。
- 达到并保持绩效标准，包括根据合同要求在3-5分钟内解决92%的供应商电话。
- 与供应商进行专业高效的沟通以解决问题。
- 在指定的呼叫跟踪系统中准确记录和跟踪所有通话互动。
- 支持团队目标，与同事合作以实现部门目标。
- 在快节奏的环境中展示强大的多任务处理和信息保留能力。
- 与客户、同事、供应商和成员保持有效且专业的关系。
- 遵守安排的工作时间，保持稳定的出勤率。
- 遵守HIPAA合规性，确保敏感信息的保密性。
我们寻找的人选
- 高中文凭或同等学历（GED）
- 1-2年客户服务或呼叫中心工作经验；有医疗保健经验者优先
- 熟悉Microsoft Office应用程序（Outlook、Word、Excel）
- 有参与医疗补助项目经验者优先
- 熟悉医疗索赔处理或审核者优先
你在这个职位中可以期待的
- 工作时间：这是一个主要的远程职位；然而，候选人需要能够适应可能的现场需求
查看英文原文
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
We’re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.
This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.
Your role in our mission
- Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
- Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract.
- Communicate professionally and efficiently with providers to resolve issues.
- Accurately log and track all call interactions in the designated call tracking system.
- Support team objectives and collaborate with coworkers to meet departmental goals.
- Demonstrate strong multitasking and information retention abilities in a high-paced environment.
- Maintain effective and professional relationships with clients, coworkers, providers, and members.
- Adhere to scheduled work hours and maintain consistent attendance.
- Uphold HIPAA compliance and ensure confidentiality of sensitive information.
What we're looking for
- High School Diploma or equivalent (GED)
- 1–2 years of experience in customer service or a call center environment; healthcare experience preferred
- Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
- Experience working with Medicaid programs preferred
- Familiarity with medical claims processing or review preferred
What you should expect in this role
- Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
- Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
- Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
- Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
- Internet Requirements (for remote work):
- A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
- Higher speeds are recommended to ensure optimal performance.
- To test your internet speed, go to Google and search: “Internet Speed Test.”
“This posting is intended for pipelining. We will accept applications on an ongoing basis.”
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Originally posted on Himalayas