客户支持专员
Customer Support Specialist
职位描述
加入我们不断壮大的团队，担任客户支持专员。这个职位适合在快节奏环境中表现出色、具备优秀沟通能力，并能自信地处理多项行政任务的人选。
主要职责
专业接听来电并回复电子邮件咨询。
协调预订和后续预约。
准确输入和维护患者记录。
处理行政任务和患者文件。
支持日常运营工作。
所需技能与经验
出色的计算机操作能力和使用技术的信心。
熟练掌握 Microsoft Office，特别是 Excel 和电子表格。
快速且准确的打字和数据录入技能。
优秀的口头和书面沟通能力。
强大的组织能力和多任务处理能力。
能够独立工作并作为团队一员协作。
有客户服务、行政或数据录入经验者优先。
我们期望的特质
良好的电话和面对面礼仪，表现专业且礼貌。
专业、可靠且友好。
高度有条理，注重细节。
所有信息将根据 EEO 指南保密。
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About the Role
Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently manage multiple administrative tasks.
Key Responsibilities
Answer incoming phone calls and respond to email enquiries professionally.
Coordinate bookings and follow-up appointments.
Accurately input and maintain patient records.
Process administrative tasks and patient documentation.
Support the day-to-day operation.
Skills & Experience Required
Excellent computer literacy and confidence using technology.
Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.
Fast and accurate typing and data entry skills.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Ability to work independently and as part of a team.
Previous customer service, administration, or data entry experience is desirable.
What We're Looking For
Excellent telephone and in person etiquette with a professional and courteous manner.
Professional, reliable, and friendly.
Highly organised with strong attention to detail.
All your information will be kept confidential according to EEO guidelines.