资深内部产品经理 - 搜索
Senior Staff Inbound Product Manager - Search
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得热泪盈眶。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手并进， unstoppable。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**团队介绍：**
Intelligent Services团队处于重新定义企业如何利用AI实现有意义成果的最前沿。位于ServiceNow的AI创新部门内，我们构建连接企业搜索、代理AI和Intelligent工作流的纽带，贯穿Now平台。我们的使命是提升搜索和对话式AI的能力，不仅理解上下文，还能预判用户需求——解锁新的代理机会，推动可衡量的价值，并实现实时性能和客户满意度（CSAT）洞察。
Intelligent Services层共同构成了Now Assist和代理AI的基础，使ServiceNow在交付真正了解您业务的AI方面具有独特优势。
**你将带来的影响：**
Intelligent Services正在寻找一位高级产品经理（Search AI），领导开发先进的企业搜索和对话式AI功能，以提升用户体验并支持公司的增长雄心。这个影响深远、关乎业务的关键角色，是一个塑造搜索如何用于创造更丰富、更直观的对话体验的机会。随着搜索与对话之间的界限变得模糊，你将指导我们基础搜索功能的开发，以创建个性化、相关且基于可信信息的对话体验。该经理还将领导一个小团队，并整合用户洞察，以确保以客户为中心的解决方案。
**你在这个职位中将从事的工作：**
- 设定企业搜索与AI的愿景 – 定义并推动搜索、检索增强生成（RAG）和问答功能的产品策略，这些功能将推动ServiceNow下一轮增长和创新，随着我们不断扩展
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the Team:**
The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow’s AI Innovation org, we build the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needs—unlocking new agentic opportunities, driving measurable value, and enabling real-time performance and CSAT insights.
Together, the Intelligent Services layer forms the foundation for Now Assist and agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows your business.
**The Impact You’ll Make:**
Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions.
**What you get to do in this role:**
- Set the vision for Enterprise Search & AI – Define and drive the product strategy for search, retrieval-augmented generation (RAG), and question-answering capabilities that will power ServiceNow’s next wave of growth and innovation as we scale to $30B+ in revenue.
- Own outcomes, not just outputs – Shape the product narrative, secure executive buy-in, and ensure every initiative delivers measurable business and customer impact.
- Lead with technical depth and clarity – Guide engineering, ML research, UX research, and design partners with crisp, actionable requirements that enable fast, high-quality delivery of advanced search capabilities.
- Champion user-driven innovation – Leverage customer pilots, user research, and market insights to create experiences that feel intuitive, contextual, and indispensable.
- Drive adoption across the platform – Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem, expanding their impact and value.
- Measure what matters – Define and refine metrics that capture the real-world performance, relevance, and business value of search and AI features.
- Develop future leaders – Manage and mentor a team of 4+ Product Managers, fostering a culture of innovation, accountability, and technical excellence.
#### Qualifications
We’re seeking a technical product leader with deep expertise in enterprise search and a passion for driving AI-powered innovation.
**The ideal candidate brings:**
- Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
- Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact.
- AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with the ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking.
- Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter.
- Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions.
- Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.
- Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions.
FD21
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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