项目经理，激活 - 运营经理（远程 - 仅限墨西哥）
Project Manager, Activation - Operations Manager (Remote - Mexico Only)
职位概述
Blue Acorn iCi 正在寻找一名项目经理（激活），作为工厂迁移团队的运营核心——日常与岸上项目负责人和执行活动及 QA 工作的海外资源之间的联络人。该角色会将优先级向下传达，并实时向上反馈状态、风险和障碍。
这是一个需要亲自操作键盘的角色，而非纯粹的管理岗位。除了指导团队外，您还需亲自在 Adobe Journey Optimizer（AJO）中构建、发布和优化活动，作为从 Oracle Eloqua 迁移到 Adobe 堆栈（AEP / RT-CDP B2B / AJO / CJA）的一部分——按照“重建而非导出导入”的策略，设计目标状态，而不是复制旧有流程。
地点：远程 – 仅限墨西哥
主要职责
岸上-海外联络
- 成为岸上负责人与海外活动/QA 资源之间的运营联系人；将优先级转化为清晰的工作包，并在问题升级前返回状态、风险和障碍。
- 管理日常交付节奏——站会、跨时区交接和在制品跟踪，并管理活动请求的接收：评估、优先级排序、分配并跟踪 SLA。
- 在每周的组合评审中代表工厂迁移团队与工作室进行沟通。
亲自参与 AJO 活动创建与优化
- 在 AJO 中构建和配置 B2B 活动和旅程——包括触发器、事件、决策、受众、模板和个人化内容，并为每次发布应用同意、抑制和频率规则。
- 通过 Eloqua 到 Adobe 的迁移执行活动重建：试点、并行运行、分阶段推进和切换支持。
- 监控正在进行的性能并执行结构化的优化周期（内容、时间、受众、渠道组合）；与 CJA 专家合作，基于数据做出决策，并将发现反馈到手册和模板中。
团队与运营管理
- 指导海外活动专家和 QA 的日常工作：任务分配、工作量平衡、质量期望和时间表。
- 强制执行黄金路径交付流程——标准化的简报、构建检查清单、QA 关卡和发布审批，并负责发布质量：任何活动未经 QA 验证不得上线。
- 跟踪并报告 SLA、吞吐量和质量指标；维护操作手册和标准操作程序；随着团队在 2027 年扩展，培训新的工厂资源。
协作
- 与旅程…
查看英文原文
Position Overview
Blue Acorn iCi is seeking a Project Manager, Activation (Operations Manager) to serve as the operational anchor of the Factory Migration Team — the day-to-day liaison between onshore program leadership and the offshore resources executing campaign and QA work. This role translates priorities downstream and surfaces status, risks, and blockers upstream in real time.
This is a hands-on-keyboard role, not a purely managerial one. Alongside directing the team, you will personally build, launch, and optimize campaigns and journeys in Adobe Journey Optimizer (AJO) as part of a migration from Oracle Eloqua onto the Adobe stack (AEP / RT-CDP B2B / AJO / CJA) — designing for the target state under a “rebuild, not export-import” strategy, not replicating legacy programs.
Location: Remote – Mexico only
Key Responsibilities
Onshore–Offshore Liaison
- Serve as the operational point of contact between onshore leadership and offshore campaign/QA resources; translate priorities into clear work packages and return status, risks, and blockers before they become escalations.
- Run the daily delivery rhythm — standups, cross-time-zone handoffs, and WIP tracking — and manage campaign-request intake: qualify, prioritize, assign, and track against SLAs.
- Represent the Factory Migration Team in weekly Portfolio Reviews with the Studio.
Hands-On AJO Campaign Creation & Optimization
- Build and configure B2B campaigns and journeys in AJO — triggers, events, decisioning, audiences, templates, and personalization — with consent, suppression, and frequency rules applied to every launch.
- Execute campaign rebuilds through the Eloqua-to-Adobe migration: pilot, parallel run, phased waves, and cutover support.
- Monitor in-flight performance and run structured optimization cycles (content, timing, audience, channel mix); partner with the CJA Specialist to ground decisions in data and feed findings back into playbooks and templates.
Team & Operations Management
- Direct the day-to-day work of offshore Campaign Specialists and QA: assignments, workload balancing, quality expectations, and timelines.
- Enforce the golden-path delivery workflow — standardized briefs, build checklists, QA gates, and launch approvals — and own launch quality: no campaign goes live without passing QA.
- Track and report SLA, throughput, and quality metrics; maintain runbooks and SOPs; ramp new Factory resources as the team scales into 2027.
Collaboration
- Partner with the Journey (AJO) Product Lead on standards and escalation of complex orchestration, the CDP Manager on audiences and activation, the CJA Specialist on measurement, and the QA Specialist on launch readiness.
- Support UAT, deliverable acceptance, and production hypercare alongside onshore leads; validate compliance rules (TCPA, CAN-SPAM, GDPR) in campaign logic.
Required Skills & Experience
Experience
- 5+ years in marketing operations, campaign management, or MarTech delivery.
- 2+ years hands-on with Adobe Journey Optimizer building and launching production campaigns.
- Experience leading or coordinating distributed delivery teams across time zones; prior agency or client-facing enterprise delivery experience.
Platform & Delivery Expertise
- AJO — campaign/journey configuration, audiences, content, decisioning, and channel setup.
- AEP / RT-CDP B2B working knowledge — profiles, segments, and datasets feeding journey logic; familiarity with CJA for measurement.
- Email production fundamentals — templates, dynamic content, rendering, deliverability; Eloqua experience a strong plus given the migration.
- Campaign delivery operations — intake and SLA management, QA discipline, runbooks/SOPs, and delivery metrics reporting.
Preferred Qualifications/Education
- Fluent English (written and spoken) for daily work with US leadership and stakeholders; Spanish fluency for regional coordination.
- Strong upward communication — concise status, early risk flagging, no-surprises escalation — and comfort holding a distributed team to quality and deadline standards.
- Ability to align working hours to US Central/Eastern business hours, with flexibility to bridge offshore handoffs.
- Ability to accommodate occasional travel for program milestones.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: .
California applicants: Please click here for CCPA disclosures.
Originally posted on Himalayas