会计经理 - 哥伦比亚远程办公
Accounting Manager - Colombia remote
关于 Proper
Proper 是一家以人工智能为核心的会计服务公司，专为物业经理和房地产运营商打造。我们通过自动化、自主研发的技术以及一支全球会计专家团队，提供比行业标准更快、更准确的财务运营服务。
我们有 480 名员工，分布在美国、哥伦比亚和墨西哥，为 175 家物业管理和房地产客户提供服务。我们是一家位于旧金山的公司，大部分会计团队在拉丁美洲。
职位描述
你将负责一个小组：大约 20 个客户账户，4 到 6 名直接下属，以及他们下面的 20 多人。你的直接下属是高级会计师和主管会计师，他们各自领导一个小团队并负责一组客户。
你对三件事负责：这些客户是否留存，传递给他们的工作是否正确，以及小组是否盈利。
这项工作的不同之处在于你的位置。你不是客户的日常联系人，也不是最后审核所有交付成果的人。你的高级会计师会完成这些工作并向你汇报。你的工作是独立判断他们所呈现的情况是否准确，并对他们进行指导。这意味着你需要自己打开账本，听取客户录音电话，并形成自己对账户的看法，而不是仅仅接受状态更新。如果这听起来比你习惯的控制权更少，实际上它意味着更大的责任，而这正是我们最看重的角色部分。
主要职责
- 了解每个账户的真实情况。对客户账本进行类似健康检查的审查，查找差异以及会计实际是如何进行的。查看我们的客户健康仪表盘并根据其显示的内容采取行动。抽查财务数据和客户沟通内容。跟踪错误率。密切关注升级问题并确认其得到解决。
- 指导你的团队。这是每周最重要的部分。你将同时指导高级会计师和主管会计师：如何管理自己的团队，以及如何更好地服务客户。这包括审查客户录音电话并提供足够具体的反馈，以改变下一次的表现。
- 客户关系与价值。你定期跟进账户，并处理需要更高级别人员介入的升级问题。你确保我们履行了客户合同中约定的所有内容，并且我们的工作不会悄无声息地进行。
查看英文原文
About Proper
Proper is an AI-first accounting service built for property managers and real estate operators. We combine automation, our own technology and a global team of accounting experts to run financial operations that are faster and more accurate than what the industry has settled for.
We are 480 people across the US, Colombia and Mexico, serving 175 property management and real estate clients. We are a San Francisco based company and most of our accounting organisation is in Latin America.
The role
You will run a pod: roughly 20 client accounts, 4 to 6 direct reports, and the 20 or so people who sit under them. Your direct reports are Senior Accountants and Principal Accountants, and each of them leads a small team and owns a set of clients.
You are accountable for three things. Whether those clients stay. Whether the work reaching them is right. Whether the pod makes money.
What makes this job different from most accounting management roles is where you sit. You are not the client's day-to-day contact, and you are not the last person to review every deliverable. Your Senior Accountants do that work and report to you on it. Your job is to know independently whether their picture is accurate, and to coach what you find. That means opening the books yourself, listening to recorded client calls, and forming your own view of an account rather than accepting a status update. If that sounds like less control than you are used to, it is actually more responsibility, and it is the part of the role we care most about.
Key Responsibilities
- Knowing the truth about every account. Run health-check style reviews on client books, looking for discrepancies and for what they say about how the accounting has actually been done. Review our client health dashboard and act on what it surfaces. Spot check financials and client communications. Track error rates. Stay close to escalations and confirm they get resolved.
- Coaching your team. This is the biggest part of the week. You will coach Senior and Principal Accountants on two things at once: running their own teams, and running their clients well. That includes reviewing recorded client calls and giving feedback specific enough to change what happens on the next one.
- Client relationships and value. You check in on accounts on a regular cadence, and you take escalations that need someone more senior. You make sure we are delivering everything the client contracted for, and that our work is not quietly being absorbed back by the client's own team.
- Quality and process. Individual errors get fixed by the team. Your job is to notice when a pattern of errors means something upstream has to change, and then change it. You will drive documentation and standardisation of client processes, and you will be the front line for rolling out new processes and automation with our Operations, Product and Engineering teams, including making sure the feedback from your team actually reaches them.
- The economics. You work with Finance and Workforce Management on capacity, cost to serve and gross margin per client, and you connect those numbers back to how your own pod is staffed and run.
Qualifications & Required Skills
- At least two years managing senior individual contributors or managers, meaning people who had their own reports or owned their own client relationships. Managing a team of processors is not the same job.
- You have personally owned external client relationships. Clients you can name, where you were the person they emailed.
- Working knowledge of US GAAP including financial statement presentation. Enough to read a balance sheet, find something that does not tie, and challenge a senior accountant on it.
- Advanced English. You will be on calls with US property owners.
- Based in Colombia, with enough working-hours overlap to join US business-hours calls.
- One process improvement you ran end to end, where you can tell us the number before and the number after.
- A degree in accounting or demonstrated equivalent knowledge.
Originally posted on Himalayas