后Closing债券经理
Post Closing Bond Manager
CrossCountry Mortgage (CCM) 是全美排名第一的分布式零售抵押贷款机构，拥有超过 9000 名员工，在 700 多个分支机构运营，并为全美 50 个州、华盛顿特区和波多黎各提供贷款服务。公司曾十次荣登 Inc. 5000 美国增长最快私人企业榜单，并因卓越的企业文化获得诸多奖项。
在这里，你可以成长！CCM 创建了出色的企业文化，推动员工参与度，超越员工期望，并直接影响公司成功。我们核心的创业精神赋予每位员工展现真实自我的空间，帮助我们共同前进。你将从所有部门获得坚定支持，并从上至下实现完全透明。
CCM 为符合条件的员工提供具有竞争力的薪酬计划和全面的福利包，包括医疗、牙科、视力保险，以及 401K 计划。我们还提供公司提供的短期残疾保险、员工援助计划和健康计划。
职位概述：
Post Closing Bond Manager 直接与 Post Closing 部门的领导合作，并监督 Bond Post Closing 团队。该职位负责判断贷款层面的问题是否需要升级至高级管理层，并确保升级事项在 48 小时内得到解决。Post Closing Bond Manager 负责 Bond Post Closing 团队的日常任务分配，并识别机会，支持解决方案以提高运营效率和部门绩效。该职位是 Bond 投资者的升级联系人，并与 Bond Post Closing 团队主管协作，为升级的投资者反驳提供解决方案，指导正式书面回复，并对复杂缺陷修正提供方向。
岗位职责：
- 负责 Bond Post Closing 团队的日常管理，包括流程效率、员工发展和绩效辅导。
- 在中午和每天结束时监控并报告 Bond Post Closing 团队文件活动；维护 SRP 报告并管理逾期贷款。
- 每周进行两次逾期贷款的审查，并提供趋势分析以支持运营表现和及时解决未完成事项。
- 实施提升债券贷款流程效率的流程改进措施，包括识别、推荐并提交至少两项流程改进建议每月。
- 进行二级审核
查看英文原文
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Post Closing Bond Manager works directly with leaders within the Post Closing Department and supervises the Bond Post Closing Team. This role is responsible for determining when loan-level issues require escalation to senior management and ensuring that escalated matters are addressed within 48 hours. The Post Closing Bond Manager oversees the daily assignments of the Bond Post Closing Team and identifies opportunities and supports solutions to enhance operational effectiveness and department performance. This role serves as an escalated point of contact for Bond investors and collaborates with the Bond Post Closing Team Lead to provide solutions for escalated investor rebuttals, guidance on formal written responses, and direction for complex deficiency corrections.
Job Responsibilities:
- Oversee the day-to-day management of the Bond Post Closing Team including pipeline efficiency, employee development, and performance coaching.
- Monitor and report Bond Post Closing Team file activity at midday and end of day; maintain SRP reports and manage aged loans.
- Conduct twice-weekly oversight reviews of aging loans and provide trend analysis to support operational performance and timely resolution of outstanding items.
- Implement process improvements that enhance efficiency in the bond loan process, including identifying, recommending, and submitting a minimum of two process improvement suggestions per month.
- Perform second-tier review of escalated files.
- Monitor staff productivity and ensure the team meets or exceeds minimum production requirements while maintaining compliance with established service level agreements (SLAs).
- Ensure timely resolution of post-closing issues related to Mortgage Credit Certificate (MCC) and bond programs.
- Interpret and implement processes for team members that are consistent with investor/Bond Agency, federal, and state requirements.
- Designate priorities based on company and branch needs and expectations.
- Oversee all loans with standalone MCCs.
- Work closely with the Training Department to develop training materials for the origination, processing, underwriting, closing, and post-closing processes related to MCC and bond programs.
- Develop and maintain condition sets for each MCC and bond program.
- Work closely with Product Development to proactively set up and develop materials for new and existing MCC and bond programs.
- Identify issues and work closely with internal CCM departments to resolve them.
- Maintain all training material related to MCC and bond programs.
- Disseminate information to the team regarding CCM initiatives, investor updates, process changes, goals, and performance.
- Develop innovative ideas to improve operations and procedures.
- Monitor defects and trends related to Bond Post Closing deficiencies and processes; create action plans for improvement.
- Conduct weekly one-on-one meetings with Post Closers to proactively identify and address issues, review pipeline status, discuss workload and performance, and provide guidance and support as needed.
Qualifications and Skills:
- Bachelor’s degree or equivalent combination of education and experience.
- 5+ years of experience in mortgage lending, including extensive knowledge of required documentation for each type of bond program.
- 2+ years of management experience.
- Experience with Encompass LOS, preferred.
- Advanced knowledge of MCC/bond program requirements.
- Excellent project management and time management skills with the capacity to work on multiple projects simultaneously.
- Skilled in building and maintaining collaborative relationships with peers, subject matter experts, and all levels of management across an organization.
- Proficiency in Microsoft Office Suite.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit .
Originally posted on Himalayas