客户服务中心专员 - 远程办公
Associate - Customer Service - Work At Home
Sutherland 正在寻找热情且以客户为中心的专业人士加入我们充满活力的团队，担任客户支持顾问。我们是一群有动力且勤奋的员工。如果您希望建立一份充实的职业生涯，并且相信自己具备帮助我们成功所需的技能和经验，我们期待与您合作！
此职位的顾问将：
加强客户关系：支持一般账单咨询。访问客户记录并核实客户账户信息。识别潜在的客户需求并推荐解决方案。进行后续电话回访，确保以高效的方式满足客户需求。
提升解决问题的能力：访问客户数据库、知识资源和技术应用，以确定根本原因和解决方案。
团队合作：就升级问题与客户部门（测试台、现场服务、调度）进行沟通。在需要时安排技术人员上门服务。
提升技术能力：参加与工作相关的培训：新员工培训和复习培训、新产品或服务更新以及产品交叉培训。
我们最成功的候选人具备：
- 高中文凭或同等学历
- 基础的电脑键盘输入技能；使用 Microsoft Office 的经验（Outlook、Word、Excel）
- 直接与客户接触的技术支持经验
- 优秀的口头和书面沟通能力
- 强大的问题诊断和解决能力
- 多任务处理能力，能同时使用多个应用程序
- 使用 CRM 应用程序的经验（优先考虑）
- 以目标为导向的能力
- 强大的沟通能力，能够清晰表达想法
如需在家工作，您必须满足以下条件：
- 2.0 GHz 双核或更高性能处理器
- 2 GB RAM（某些职位要求至少 4 GB RAM）
- 10 GB 可用硬盘空间
- 声卡
- Windows 7，包括 Windows 8 和 8.1
- 上行速度 1 Mbps，下行速度 15 Mbps 的网络速度
- 双耳耳机（设计用于减少外部声音干扰）
- 噪音消除麦克风
所有信息将根据 EEO 指南保密。
查看英文原文
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
All your information will be kept confidential according to EEO guidelines.