客户服务代表
Customer Service Representative
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免责声明：本职位描述为通用模板，具体工作内容和工具将在最终面试阶段进一步讨论。请根据您的所在地和经验申请合适的职位。我们优先考虑能够成功完成工作的人员！
客户服务代表（远程）
Wing 正在致力于重新定义全球公司的工作未来！我们希望成为企业打造世界级团队并实现运营自动化的首选平台。
我们现在急需一位客户服务代表立即入职！
职责和工作内容包括但不限于：
1. 管理来电和外呼
2. 有效且高效地解决客户问题
3. 通过开放和互动的沟通方式与客户建立可持续的关系和信任
4. 在每次与客户的互动中确保客户满意度
5. 记录客户互动情况，处理并更新客户账户和文件
6. 遵循沟通流程、指南和政策
7. 主动积极地与客户互动
8. 其他临时任务
任职要求：
• 至少 1 年在 B2C 或 B2B 环境中担任客户服务代表的实战经验
• 英语沟通能力优秀，包括书面和口头表达（至少达到 B2 级）
• 电话、电子邮件和即时通讯沟通能力优秀
• 良好的组织能力和时间管理能力
• 熟悉当前技术，如桌面共享、云服务、CRM 和 VoIP
• 有使用文字处理软件和电子表格的经验（例如 MS Office）
• 熟悉在线日历和安排（例如 Google Calendar）
• 积极主动，自信且注重细节
• 能够胜任夜班工作
技术要求：
• 带有降噪功能的 USB 耳机
• 工作用摄像头
• 配备至少 1.8 GHz 处理器和至少 4GB 内存的电脑
• 主要网络服务速度：至少 25 Mbps 有线连接
• 备用网络服务速度：至少 10 Mbps
福利待遇：
• 健康保险（HMO）
• 绩效奖励
• 工作保障与稳定
• 付费培训
• 包容性文化
• 提升技能的机会
• 100% 远程办公
• 非常支持团队
• 职业发展机会
• 轻松愉快的工作环境
查看英文原文
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Customer Service Representative (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks
Qualifications:
• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Salary Package (with HMO):
• Entry Level (1-3 years of experience): Up to PHP 31,000
• Intermediate Level (3-5 years of experience): Up to PHP 42,000
• Expert Level (5+ years of experience): Up to PHP 53,000
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.