品牌成功客户经理
Brand Success Account Manager
LTK的使命是赋能全球高端生活方式创作者，实现最大的经济成功。我们面前有一个巨大的机会，正在寻找希望创造、创新并颠覆行业的团队成员。
我们鼓励团队成员推动创新、创造价值，并继续引领该行业的发展——这是职业成长中的一个变革者。
**职位名称**：品牌成功客户经理，品牌平台
**职位简介**
LTK正在寻找一位品牌成功客户经理加入我们的快速增长的团队。这个高影响力职位是LTK为大型品牌平台客户群提供战略合作伙伴和专家。你将与LTK的品牌平台合作伙伴合作，教育并强化LTK的价值，并推动品牌在我们平台上的持续赠品和固定费用支出。你将利用你的专业沟通技巧和对创作者电商的热情，帮助品牌了解如何通过LTK的品牌平台取得最佳效果，并为其项目带来回报。
此职位对于帮助品牌取得成功以及确保品牌和零售商在LTK品牌平台上的长期成功至关重要，因此需要与品牌建立牢固的关系，提供最高水平的客户服务和满意度，并作为品牌在平台各种需求上的顾问。
**你将带来的影响**
- 负责LTK品牌平台上品牌的全流程品牌成功
- 深入掌握我们的产品和最佳实践，以便与客户分享知识，帮助他们实现目标
- 成功运用我们的工具和功能，指导品牌顺利完成活动
- 负责持续向品牌重新传达LTK平台的价值，以增加赠品和品牌活动支出/固定费用给创作者
- 熟悉创作者营销指标，以便向品牌展示有说服力的数据驱动型绩效回顾和评估，并成功制定品牌进一步利用LTK的关键机会建议
- 持续达成并超越以品牌赠品数量、固定费用支出和品牌留存率为焦点的OKR
- 为品牌提供一流的客户体验，确保品牌满意度达到高水平，包括主动且迅速地行动
- 你将成为一名专业的解决问题者，能够深入思考并找到解决方案
查看英文原文
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
**Position Title**: Brand Success Account Manager, Brand Platforms
**About the role**
LTK is seeking a Brand Success Account Manager to join our growing team. This high-impact position serves as the strategic partner and expert at LTK for a large portfolio of LTK brand platform Customers. You will work with LTK’s brand platform partners to educate and reinforce the value of LTK and drive ongoing gifting and flat fee spend with brands within our platform. You will use your expert communication skills and passion for Creator commerce to help provide consultation to brands on how to best drive results thru LTK’s brand platform and deliver RoAs to their program.
This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK brand platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.
**How you will make an impact**
- Responsible for end-to-end Brand Success for brands on the LTK brand platform
- Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals
- Successfully utilize our tools and capabilities to guide brands to successfully complete campaigns
- Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow gifting and brand campaign spend / flat fees to Creators
- Be well-versed in Creator marketing metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
- Consistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retention
- Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
- You will be an expert problem solver and think thru creative solutions for our brands
- Work closely with sales team partners to have a seamless passover of high priority brands from pre-sales to post-sales and drive further adoption
**What you will bring to LTK**
- 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
- A history of consistently exceeding important metrics and activity targets
- Experience presenting to clients across a variety of levels
- Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
- Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
- Excellent organization, project management and time management skills, and ability to take initiative
- Experience troubleshooting issues for clients
- Ability to communicate semi-technical and technical concepts to clients
- Experience with data and utilizing data to successfully communicate results and recommendations
- Experience using Hubspot or comparable CRM system
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback #LI-KB1
#### **What we offer for full-time salaried employees**
- The opportunity to be part of the leading global company in creator commerce
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
- For temporary full-time employees, benefits eligibility may vary
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#### **About LTK**
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
#### **Our mission**
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
#### **Our values**
- Here to win
- Commit to the journey
- Work well
#### **Commitment to diversity**
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
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_For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment._
_Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees_.
_LTK is an Equal Opportunity Employer._#LI-Remote