技术支持工程师
Technical Support Engineer
**Playson** 是一家领先的在线游戏供应商，成立于2012年，在行业内获得了全球认可。我们为领先的iGaming运营商提供基于最新技术和详细市场分析的完整游戏解决方案。
由于业务快速发展，我们诚邀一位具备相关背景的**夜班技术支援工程师**加入我们的集成部门，申请该职位。
Playson 的技术支援工程师负责我们现有合作伙伴集成的全面客户支持服务。
**要成功胜任该职位，您需要具备：**
- 仅接受夜班工作
- 熟悉监控工具（例如 Elastic、Dynatrace、Grafana）
- 积极主动、以客户为中心的态度和良好的职业操守
- 强大的问题解决和故障排查能力
- 有效的沟通能力，包括书面和口头表达
- 至少达到高级中等英语水平（书面和口语）
- 渴望快速学习并提升技术水平
- 了解 XML 和 JSON
- 具备 Git 和版本控制流程的基本经验
- 了解 API 协议（例如 REST）
- 了解软件开发生命周期（SDLC）
**具备以下技能将更有优势：**
- 了解 iGaming 行业
- 具有 Java、C#、Node.js 或 TypeScript 的实际软件开发经验
- 具有云基础设施（AWS、Azure 或 GCP）和 Kubernetes 的经验
- 使用 Jira 和 Atlassian 套件的经验
- 了解 QA 流程和测试环境的基本知识
- 具有技术支援、DevOps 或站点可靠性工作的经验
- 具有监控系统实践经验
- 了解敏捷框架（Scrum 或 Kanban）和基本项目管理技能
**该职位的重要性在于：**
- 理解和分析问题，能够找到合适的解决方案
- 集成协议测试
- 二级客户支持
- 每周5天的客户服务
**您将获得：**
- **具有竞争力的薪资：** 我们提供以欧元计算的具有竞争力的薪资，根据年度绩效评估调整
- **季度奖金：** 享受透明且系统的季度奖金制度
- **灵活的工作时间：** 我们提供灵活的工作时间以满足您的需求
- **远程工作选项：** 可选择远程工作，提供更大的灵活性和舒适度
- **医疗保险：** 为您提供全面的医疗保险，包括您本人及家人
查看英文原文
**Playson** is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a **Technical Support Engineer for night shifts** with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
**To succeed in the advertised role, you have:**
- **ready for only night shifts**
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- A proactive, client-focused attitude and strong work ethic
- Strong problem-solving and troubleshooting skills
- Effective communication skills, both written and verbal
- At least Upper-Intermediate English (written and spoken)
- Eagerness to learn quickly and grow technically
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Awareness of the software development lifecycle (SDLC)
**Would be beneficial to know:**
- Familiarity with the iGaming industry
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Experience using Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
- Practical experience with monitoring systems
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
**The importance of the role is in:**
- Understand and analyse issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week
**What you get in return:**
- **Competitive Salary:** We offer a competitive salary in EUR, subject to annual performance reviews
- **Quarterly Bonuses:** Benefit from a transparent and systematic quarterly bonus system
- **Flexible Schedule:** We offer a flexible work schedule to accommodate your needs
- **Remote Work Option:** Choose to work remotely, providing greater flexibility and comfort
- **Medical Insurance:** Receive comprehensive medical insurance for both you and a significant other
- **Financial Support for Life Events:** We provide financial support during special life events
- **Unlimited Paid Vacation:** Enjoy unlimited paid vacation leave
- **Unlimited Paid Sick Leave:** Take unlimited paid sick leave whenever necessary
- **Professional Development:** Get reimbursement for professional courses for your development
**The recruitment process looks like this:** 1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)
If the job description rings a bell - take action and **apply!**
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀
**Join us today!**
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