技术专员
Technology Specialist
我们共同为每个人创造更美好的财务未来的机会而努力。
我们将与客户、合作伙伴和同事一起努力。我们将为他人奋斗，而不是对抗：我们将挺身而出，倡导每个人都能获得机会。现状并不足够……我们相信每个个体和每个社区都应享有金融机会。我们决心支持个人和社区实现更美好的财务未来。我们知道，实现这一未来取决于我们今天的行动。
如同我们的使命声明一样，Voya 坚信大胆行动并致力于实际行动。我们致力于打造一个工作环境，在其中，我们与生俱来的差异以及我们在一生中获得的差异都会被理解、重视并有意识地追求。我们认为，员工是文化的主人，有责任营造一个让我们每个人都感到舒适、能够带来真实自我的工作环境。有意识地将我们的差异汇聚在一起，积极影响我们的文化、服务我们的客户并丰富我们的社区，对我们愿景至关重要。
你是否准备好加入一家拥有强大使命和优秀文化的公司？开始你的旅程——立即申请
职位概要：
技术专家负责为最终用户提供的技术解决方案的端到端交付，确保服务高效、有效地提供，并符合业务期望。技术专家负责日常交付和性能，同时参与推动持续改进。他们将在企业内部与内部团队和外部供应商合作伙伴合作，代表最终用户成功执行任务。当支持事项/平台问题按照“正常流程”无法解决时，技术专家将作为最终用户的升级点。
职位描述：
- 理解业务需求、目标和挑战，确保服务和解决方案满足或超越其期望。
- 推动创新，开发可持续的解决方案，以解决任务生命周期内复杂的供应商和/或系统需求。
- 执行日常团队运营，确保所有服务按预期提供，并符合服务级别协议（SLA）和运营级别协议（OLA），根据经理要求执行。
- 与内部团队和外部合作伙伴协调与协作，以确保项目顺利推进。
查看英文原文
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now
Profile Summary:
The Technology Specialist isresponsible for the end-to-end delivery of the technical solutions provided to end users, ensuring the services are provided efficiently, effectively, and in line with Business expectations. The Technology Specialist performs the day-to-day delivery and performance, while participating in driving continuous improvement. They will act in partnership across the enterprise to successfully execute on behalf of the end users with our internal teams and external vendor partners. The Technology Specialist will also serve as an escalation point for end users when support items/platform issues are seen as unresolved per ‘normal process’.
Profile Description:
- Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations.
- Drive innovation and develop sustainable solutions to solve complex vendor and/or systemrequirements throughout the identified life cycle of the task.
- Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Managerrequires
- Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.
- Implement and maintain best practices, processes, and standards for service delivery.
- Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
- Identify and mitigaterisks that could impact service delivery and work with stakeholders toresolve these issues.
- Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.
Knowledge & Experience:
- 3-5 years of experience in service delivery, account management, or technical customer supportrelatedroles.
- Experience working in service delivery teams.
- Knowledge and experience of industry-standard service delivery methodologies isrequired
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- B.S or B.A preferred but notrequired.
- Securities / Financial Services industry experiencerequired, broker-dealer experience preferred; minimum 1yr.
- FINRA licensure preferred
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$77,580 - $96,980 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
Originally posted on Himalayas