服务台代理（会德语）
Service Desk Agent (German Speaking)
D-ploy是一家IT和工程解决方案公司，在EMEA地区包括瑞士、德国、捷克共和国、奥地利、英国以及美国均有业务运营。
我们以向众多行业领先的客户提供创新且卓越的服务和解决方案而自豪。通过在IT社区内建立关系和值得信赖的合作伙伴关系，我们优化客户的IT生产力，并为组织的成功和价值做出贡献。
我们希望与积极主动、灵活且以解决方案为导向的个人进行交流，这些个人希望成为一家快速成长的国际化组织的一员。我们专注于在IT关键领域创造价值，加入我们吧！
职责与任务：
- 提供与计算机硬件和软件、移动设备及其他技术工具和产品相关的技术支持和故障排除
- 在ITSM工具中详细记录终端用户问题
- 遵循流程和知识文档
- 管理工单积压
- 持续改进服务活动——知识脚本创建、培训文档更新等
- 与现场IT技术人员紧密合作
要求
- 语言能力：精通德语和英语，其他语言为优势
- 熟练使用高级MS Office应用者优先
- 强大的问题解决/分析能力
- 良好的沟通能力
- 注重细节并能同时处理多项任务
- 能够独立且高效地工作
- 有意愿遵循指导和最佳实践
- 有计划和组织能力
- 团队合作精神和乐于助人的性格
- 候选人需提供不超过三个月的无犯罪记录证明
福利
- 广泛的活动、任务和项目
- 灵活的工作条件
- 至少5周的带薪假期
- 礼品券（生日礼券、婚礼和新生儿惊喜）
- 友谊钓鱼计划——我们的推荐计划
- 进一步发展和职业晋升机会
- 友好且国际化的办公环境
- 公司赞助的活动
- 有竞争力的薪资和多种福利
IT是否刻在你的DNA里？
最初发布于Himalayas
查看英文原文
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Task and Responsibilities:
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians
Requirements
- Language skills: fluent German and English, other languages are advantage
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Originally posted on Himalayas