企业客户经理
Enterprise Account Manager
Correlation One 是全球最大的人工智能和数据人才发展项目提供商,已在 11 个国家培训了超过 50 万专业人士。作为 Amazon Career Choice 最大的培训机构,同时也是各州政府建设注册学徒项目的不断增长的合作伙伴,Correlation One 处于雇主人才需求与可扩展的人才培训之间的交汇点。
我们与财富 500 强企业、联邦和州政府机构以及领先雇主合作,填补人工智能、数据分析、网络安全和运营领导力方面的技能差距。我们的项目培养出能够立即做出贡献的合格毕业生。
你的影响
作为企业客户经理,你将负责一系列企业客户关系,并帮助客户从他们的 AI 人才发展项目中看到可衡量的业务成果。你将与客户的利益相关者及 Correlation One 内部团队紧密合作,确保项目顺利进行,提前解决可能出现的问题,并发现合作增长的机会。
这是一个以执行为导向的关系岗位,通常支持客户合作总监管理一组特定的客户或工作流。你将与客户项目负责人和发起人建立牢固的日常关系,协助维护客户计划,并将客户需求转化为对内部团队明确的行动。
你将帮助客户成果从计划阶段落实到交付阶段。这包括跟踪项目里程碑,提前识别风险,保持利益相关者的信息畅通,并提出建议,让 Correlation One 通过额外的项目、服务或试点扩展合作关系。
这个职位适合一位擅长关系管理、沟通清晰且能够在跨职能团队中可靠运作的人,同时准备好承担更广泛的客户责任。
日常工作内容
- 与客户项目负责人和日常利益相关者建立并维护关系,支持由总监主导的更广泛的高管关系网络。
- 协助维护连接客户优先事项、项目交付和续约健康状况的客户计划。
- 与学习、项目运营、产品、营销、分析和销售等跨职能团队协调,确保客户承诺按时完成。
- 监控交付和采用里程碑,提前识别风险,并在问题升级为客户投诉前推动内部跟进。
- 支持客户高层沟通
查看英文原文
Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training.
We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one.
Your impact
As an Enterprise Account Manager, you will support a portfolio of enterprise client relationships and help ensure clients see measurable business impact from their AI workforce development programs. You will work closely with the client's stakeholders and Correlation One's internal teams to keep programs on track, resolve issues before they escalate, and identify opportunities for the partnership to grow.
This is an execution-focused relationship role, typically supporting a Director of Client Partnerships on a defined set of accounts or workstreams. You will build strong day-to-day relationships with client program owners and sponsors, help maintain account plans, and translate client needs into clear action for internal teams.
You will help carry client outcomes from plan to delivery. That includes tracking program milestones, flagging risks early, keeping stakeholders informed, and contributing ideas on where Correlation One can expand the relationship through additional programs, services, or pilots.
This role is ideal for someone who is a strong relationship manager, a clear communicator, and a reliable cross-functional operator who is ready to grow into broader account ownership.
A day in the life
- Build and maintain relationships with client program owners and day-to-day stakeholders, supporting the broader executive relationship map led by the Director.
- Help maintain account plans that connect client priorities, program delivery, and renewal health.
- Coordinate with cross-functional teams across learning, program operations, product, marketing, analytics, and sales to keep client commitments on track.
- Monitor delivery and adoption milestones, flag risks early, and help drive internal follow-through before issues become client escalations.
- Support client check-ins and business reviews, helping translate program data and client feedback into clear next steps.
- Help identify renewal and expansion signals, and bring them to the Director and account leadership for strategy development.
- Maintain account documentation, including stakeholder maps, meeting notes, and status trackers, using established account-management templates.
- Track and report on key metrics: program quality, learner adoption, stakeholder engagement, and delivery status.
- Partner with Sales and Growth teams on renewal logistics and SOW coordination as needed.
Your expertise
- 5 to 7 years of experience in account management, client success, consulting, or program delivery, ideally in a client-facing capacity with U.S.-based enterprises
- Demonstrated ability to manage day-to-day client relationships and keep complex workstreams moving.
- Strong relationship-building skills with client stakeholders at multiple levels.
- Clear written and verbal communication skills, with the ability to turn program details into concise updates and next steps.
- Ability to coordinate across internal teams and keep people aligned on deliverables.
- Good judgment in prioritizing tasks, managing ambiguity, and knowing when to escalate.
- A proactive, detail-oriented approach to spotting and surfacing expansion or renewal opportunities.
- Experience and interest in workforce development, digital transformation, education, Artificial Intelligence, or technology sectors preferred.
- AI-forward mindset, with genuine curiosity about AI tools and their practical use in account management, client communication, and program delivery.
- Ability to communicate flawlessly in English with global teams and clients
Where you are
- This role is remote and can be located anywhere in MENA. Working hours must be compatible with the EST time zone.
How we support our people
- Insurance or subsidies based on country
- Unlimited Time Off, with a minimum time off recommendation
- Company-paid holidays
- Official company-wide holiday for the last week of the calendar year
- Access to free data skills training through our programs
- A company culture that empowers individuals and embraces diversity through its core mission
The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education, and skill sets.
Correlation One’s Commitment
Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.
Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com.
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