客户价值架构师
Customer Value Architect
**关于 Mixpanel**
Mixpanel 是领先的的产品智能和分析平台，被超过 29,000 家公司信赖，帮助他们了解人们如何使用所构建的产品。通过将强大的分析功能与了解您业务的 AI 相结合，Mixpanel 帮助团队看到哪些工作有效，诊断哪些不有效，并决定下一步该构建什么。了解更多请访问 [mixpanel.com](mixpanel.com)。
**关于团队**
Customer Value Architects 团队位于收入组织内部，负责连接客户购买的内容与他们从 Mixpanel 中实际获得的价值。我们把产品使用转化为可衡量的业务成果，通过在入职、采用和续约过程中协作，确保客户看到他们签约时所期望的价值。
**关于职位**
合适的候选人是一位以关系为先的顾问，能够将客户的 Mixpanel 投资与一部分定义好的客户账户的实际成果联系起来。你将负责每个账户的采用和价值计划：理解客户为何购买 Mixpanel，跟踪他们是否获得了预期的 ROI，并支持使他们达到目标的赋能和产品使用。你将与业务和技术相关方建立信任关系，与你的 Account Executive 和续约同事紧密合作，并开始形成对客户应如何在产品流程中思考 AI 的观点。这个职位适合正在建立技能以全程负责客户账户，并准备在经理和资深同事的支持下成长为更独立的人。
**职责**
- 负责你所负责客户账户的价值计划，将客户购买 Mixpanel 所解决的业务问题与他们所衡量的结果联系起来。
- 与业务和技术相关方建立关系，将 Mixpanel 的能力与客户最关心的内容对齐。
- 支持客户优先事项和痛点的发现，并将所学内容转化为采用计划的更新。
- 与你的 Account Executive 合作推动扩展，与续约同事合作执行续约，提供支持双方的采用证据。
- 领导关于仪表盘设计、漏斗分析和留存建模的赋能/最佳实践会议，提升客户使用 Mixpanel 的方式。
- 监控使用情况和健康信号，支持业务评审，展示哪些工作有效，加深采用率，并及早发现风险。
- 发现未充分利用的功能和已缩减的能力，并将其转化为行动。
查看英文原文
**About Mixpanel**
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at [mixpanel.com](mixpanel.com).
**About the Team**
The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.
**About the Role**
The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates.
**Responsibilities**
- Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
- Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates.
- Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both.
- Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel.
- Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early.
- Spot underused features and contracted capabilities, and turn them into recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the broader Customer Value Architects team.
**We're Looking For Someone Who Has**
- 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- A track record of building relationships across a range of stakeholders, from business partners to technical teams.
- The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.
- Growing experience connecting product usage to customer outcomes and ROI.
- Comfort supporting adoption plans that tie daily work to a customer's larger goals.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
- A collaborative approach to working across account teams and internal partners to move plans forward.
- Good judgment for prioritizing which accounts and actions need attention first, with support from your manager and senior teammates.
**Bonus Points For**
- Background in product analytics, growth, or data-driven product development.
- Experience in a technical advisory or professional services capacity.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
#LI-Remote
**Benefits and Perks**
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
_*please note that benefits and perks for contract positions will vary*_
**Culture Values**
- **Make Bold Bets:** We choose courageous action over comfortable progress.
- **Innovate with Insight:** We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- **One Team:** We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- **Candor with Connection:** We build meaningful relationships that enable honest feedback and direct conversations.
- **Champion the Customer:** We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- **Powerful Simplicity:** We find elegant solutions to complex problems, making sophisticated things accessible.
**Why choose Mixpanel?**
We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.