Principal Product Manager - AI Observability (Chronosphere)
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点上蓬勃发展，用尖端技术和大胆的思维解决现实问题。在这里，每个人都有发言权，每个想法都重要。如果你准备好与同样充满热情的人一起，开展职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每一件事中，并利用它来增强每个人所能产生的影响。如果你热衷于解决现实问题，并与最优秀的人才一起进行创意构思，我们邀请你加入我们！
这个职位是远程办公，但距离不会阻碍影响力。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、责任和共同成功的文化，你的工作真正有意义。
职位概览
我们的团队：
Chronosphere，Palo Alto Networks旗下公司，是一个专为现代容器化世界打造的可观测性平台。Chronosphere通过减少复杂性、优化成本并更快地解决问题，使客户能够专注于重要的数据和见解。Chronosphere平均将数据量和相关成本减少了84%，同时节省了开发人员数千小时。被主要分析机构评为领导者，Chronosphere受到DoorDash、Affirm和Zillow等全球最具创新力品牌的信赖。
职位概览
我们正在寻找一位高级产品经理，带领团队开发AI可观测性和评估功能，这些功能被开发者用于衡量人工智能模型、代理和RAG应用的准确性、相关性、性能和安全性。你将一足在工厂，一足在实地，连接我们的客户和工程团队。你将把客户的需求转化为确保其模型和代理在生产前和生产期间可靠运行的方案。
任职要求
主要职责
- 进行主要研究，采访终端用户和购买者，深入了解他们在AI可观测性和评估方面的需求，以及他们如何使用现有工具
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Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Our team:
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.
Job Summary
We are looking for a Principal product manager to lead the team building out AI Observability and Evaluation features used by developers to measure the accuracy, relevance, performance and safety of artificial intelligence models, agents and RAG applications. You’ll operate with one foot in the factory and one foot in the field, bridging between our customers and our engineering team. You’ll translate the needs of our customers for ensuring their models and agents perform reliably before and during production.
Qualifications
Key Responsibilities
- Perform primary research, interviewing end-users and buyers to deeply understand their AI Observability and Evaluation needs and benefits sought.
- Partner with engineers and technical stakeholders to articulate, scope, and deliver well integrated AI Observability and Evaluation features and product line extensions.
- Build on Chronosphere’s industry leading observability platform to enable the systemic testing, measuring and benchmarking of AI models, particularly Large Language Models and agentic AI applications.
- Set KPIs to articulate and measure intended value and impact for customers.
- Develop comprehensive roadmaps and deliver plans to achieve stated outcomes for customers and the business.
- Communicate priorities and the roadmap, and align the team around them.
- Manage the backlog, groom stories, and break down tasks.
- Lead across teams to ensure cohesive features and workflows across the platform.
- Coordinate with product marketing on positioning and messaging.
- Drive clarity.
What you will achieve
In your first 30 days, you’ll dive deep into the market and user base and in-flight development projects. You’ll meet our existing customers, ride along on end-user interviews, and observe stand-ups and other sprint ceremonies. You will quickly establish yourself as the product owner. You’ll spend most of your time on delivery and validation, generating buildable projects for the short-term that align to a high leverage long term strategy.
Within three months, as we charter new projects, you’ll be the product owner from the beginning. You will drive your own research and set KPIs for your area. You’ll seek the input that you need to make highly informed decisions. The team will look to you as the authority on the customers and the feature set.
Qualifications
- 10+ years of experience as a product manager, with experience working on an enterprise software product.
- 3+ years working with Machine Learning and Foundational Model products and platforms.
- Working experience with the basic quality metrics of applied use of Large Language Models, including a foundational understanding of entropy, cross entropy and perplexity.
- Good understanding of AI Observability and Evaluation methodolgies including functional correctness, similarity measurements, AI as a judge, cross model comparison, …
- Experience with the major models and agent platforms.
- A track record of delivering software with agile processes and tight feedback loops.
- Experience in building and operating software as a service.
- An obsession with getting the little details right.
- No fear of diving deep into the world of cloud native monitoring.
Location
Australia - Remote
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: YesOriginally posted on Himalayas