微软培训专业人员 | 埃及 | 远程
Microsoft Training Professional | Egypt | Remote
Sutherland 正在寻找一名微软培训专家，以支持我们不断扩展的项目。该职位需要一位微软专家，能够进行培训、提供支持，并在实时环境中自信地回答用户问题。理想的候选人应深入了解 SharePoint、Power Automate、Teams、Clipchamp、经典 Outlook、新 Outlook、Excel、PowerPoint、OneDrive、Power BI 和 Planner。如果您具备出色的培训交付能力以及上述提到的扎实微软知识，我们希望与您联系！
微软培训专家将负责以下工作：
- 培训交付：开展现场、讲师主导的虚拟培训课程，确保员工高度参与并有效掌握知识。需展示深厚的专业知识和良好的人际沟通能力。
- 办公时间：为学习者提供一对一辅导的时间，解答课堂未涉及的问题。需能够自行解答大部分问题，无需额外跟进。
- 内容开发：创建和定制员工培训内容。根据需要更新材料，确保其持续相关和有效。
- 协作：与内部和外部利益相关者紧密合作，识别培训需求，收集反馈，并确保与组织目标一致。
- 效果评估：通过调查、评估和反馈来评估和报告培训效果。根据需要调整以改进未来的课程。能够达到 4.25/5 及以上的客户满意度（CSAT）。
- 教学设计：设计具有吸引力、互动性强且符合成人学习原理的培训项目。有编写短篇教育视频的经验者优先。
- 沟通与演示：清晰简洁地解释复杂信息。
所需技能与经验
· 2 年以上在企业环境中支持使用微软业务应用的用户经验。
· 深入了解并有实际操作经验，包括以下内容：
- Microsoft 365 - SharePoint、Clipchamp、Teams、OneDrive、Planner、Excel、PowerPoint、经典 Outlook 和新 Outlook
- Microsoft Power Platform - Power Apps、Power Automate 和 Power BI
- 2 年以上设计和交付与大规模数字化转型对齐的软件培训经验。
- 在不同受众中具备出色的演示、沟通和引导技能。
- 能够简化复杂概念并吸引参与者参与。
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About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you!
The Microsoft Training Professional will be responsible for the following:
· Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills.
· Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up.
· Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness.
· Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.
· Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5.
· Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus.
· Communication and presentation: Explaining complex information clearly and concisely.
Required Skills & Experience
· 2+ years supporting users in enterprise environments working with Microsoft business applications.· In-depth knowledge and hands-on experience including the following:
- Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook
- Microsoft Power Platform - Power Apps, Power Automate, and Power BI
- 2+ years designing and delivering software training aligned to large-scale digital transformation.· Excellent presentation, communication, and facilitation skills across diverse audiences.
- Ability to simplify complex concepts and engage participants.
- Demonstrates confidence delivering live demos and answering most questions immediately.
- Strong instructional design and curriculum development skills.
Desirable attributes:
· Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position.
· Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours.
Desirable certifications:
· Microsoft Certified Trainer (MCT)
· Microsoft 365 Certified: Teamwork Administrator Associate
· Microsoft Office Specialist (MOS): Expert
· Microsoft Office Specialist (MOS): Master
All your information will be kept confidential according to EEO guidelines.