解决方案顾问
Solutions Consultant
**关于该职位：**
我们正在寻找一位解决方案顾问加入我们的团队，远程办公地点在德国！理想的候选人应具备高度的主动性、活力和以解决方案为导向的领导能力，拥有扎实的技术技能、电商架构经验，并在基于SaaS的环境中与企业客户合作的经验。
作为日常工作的组成部分，您将与客户沟通并展示Forter解决方案的价值，并负责销售周期中的所有技术方面。您将与一支高绩效的销售团队协作，挖掘客户需求、优先事项，并制定基于价值的用例和客户参与策略。您将利用自己的技术和业务技能，作为关键业务顾问和支付产品倡导者，与销售、实施、客户成功、研发和产品管理团队紧密合作。
**您将负责以下工作：**
- 以清晰的方式向技术及业务受众展示我们的欺诈预防、策略构建及其他电商优化解决方案
- 与我们的销售和业务拓展团队密切合作，会见客户，并为销售流程中的业务问题提供技术见解
- 与客户和合作伙伴进行深入的解决方案探讨，了解他们的业务目标以及Forter如何帮助他们实现甚至超越这些指标
- 通过清晰阐述Forter的集成技术，帮助潜在客户消除障碍，并以对质量的执着态度协助项目范围的确定
- 准备并传达解决方案信息，以突出Forter的价值主张和独特优势
- 与内部产品和研发团队合作，分享客户和潜在客户的反馈以及额外的产品路线图洞察
**您需要具备以下条件：**
- 在电商行业使用企业B2B产品的预销售工程岗位有2年以上经验
- 对电商、欺诈预防、身份识别和/或支付领域有扎实的理解，并熟悉与这些领先解决方案相关的云技术和API
- 优秀的分析、批判性思维和量化技能
- 能够独立工作并同时管理多个项目
- 能够与业务合作伙伴和利益相关者建立牢固的关系
- 具备出色的分析和解决问题的能力
- 出色的书面和口头沟通能力
- 有演示经验
查看英文原文
**About the role:**
We are on the lookout for a Solutions Consultant to join our team, remotely based in Germany! The ideal candidate will be highly motivated, energetic and a solution-focused leader with strong technical skills, e-commerce architecture experience, and a background working with enterprise customers in a SaaS-based setting.
As part of your day-to-day, you will be communicating and demonstrating the value of Forter's solutions and owning all technical aspects of the sales cycle. You will work collaboratively with a high-performing sales team to uncover customer needs, priorities, and develop value-based use-cases and account engagement strategies. You will leverage your technical and business skills and work in conjunction with Sales, Implementation, Customer Success, R&D and Product Management as a key business advisor and payments product advocate.
**What you'll be doing:**
- Present our fraud prevention, policy-building, and other e-commerce optimisation solutions in a clear manner to both technical and business audiences
- Work closely with our Sales and Business Development team, meet with clients, and deliver technical insights for business questions regarding the sales process
- Conduct solution deep dives with clients and partners to understand their business goals and how Forter can help achieve and even outperform those metrics
- Help remove barriers with potential prospects by clearly articulating Forter's integration technology, and helping scope projects with a relentless drive for quality
- Prepare and deliver solution messaging in an effort to highlight Forter's value proposition and unique differentiators
- Partner with internal Product and R&D teams for sharing client and prospect feedback and additional product roadmap insights
**What you'll need:**
- 2+ years of experience in a pre-sales engineering role with an enterprise b2b product in the e-commerce industry
- Solid understanding of the e-commerce, fraud prevention, identities, and/or payments landscape and working with cloud technologies and APIs in relation to these types of leading solutions for merchants
- Superior analytical, critical thinking, and quantitative skills
- The ability to work independently and manage multiple projects simultaneously
- The ability to build strong relationships with business partners and stakeholders
- Proven analysis and problem-solving expertise
- Outstanding written and oral communication skills
- Experience delivering presentations and demonstrations to senior level business and technical audiences
- Ability to learn and assimilate technical information quickly
- Fluency in German and English
**About Us:**
Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement.
Forter was built to meet this moment — and stay ahead of it.
We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey — from sign-up to checkout to returns — that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind.
The world's most trusted brands — Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them — rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally. We're more than fraud, payments and orchestration – we make trust a competitive advantage.
**Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:**
- Great Place to Work Certification (2021, 2022, 2023, 2024, [2025](https://www.greatplacetowork.com/certified-company/7039960))
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and [2025](https://www.greatplacetowork.com/best-workplaces/new-york/2024?category=small-and-medium))
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and [2025](https://www.forbes.com/lists/cloud100/?sh=5675f5797d9c))
- Anti-Fraud Solution of the Year at the Payments Awards ( [2024](https://www.payments-awards.com/awards/winners24.php))
**Life as a Forterian:**
Forterians are, genuinely, some of the best people you'll work with. Smart, curious, and deeply good humans who care about the work and each other. That's not an accident — it's something we've been intentional about since day one, and it's the thing people mention most when they talk about why they stay. When you're surrounded by people like this, doing work that actually matters, it changes what a job can feel like.
Forter was built on a simple but powerful conviction: when AI does its job, humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows — not as a shortcut, but as a force multiplier that gives Forterians the space to focus their energy where human judgment is irreplaceable.
We're a global team of 500+ people, with regional headquarters in New York, Tel Aviv, London, and Singapore, and employee presence across the US, Canada, Germany, France, Japan, China, and Australia. Our teams are cross-functional by design, and the work you do here is visible, consequential, and connected to the outcomes that matter.
You'll have real ownership here and proximity to decisions. And we back that with investment in your growth — RSU offerings, L&D programs built around AI tools, and a culture of recognition rooted in our 4.5 day weeks (aka Forter’s Appreciation Fridays and Sundays). From team outings to local cultural celebrations, we mark the moments that matter — wherever you are in the world. We don't want Forter to be just another job. We want it to be the place you build.
If you're ready to work on a problem that sits at the intersection of AI, commerce, and human trust, this is it.
_Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law._
_If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process._
**[Forter's Applicant Privacy Policy](https://www.forter.com/job-applicant-privacy-policy/)**