控制台操作员/分析师
Control Desk Operator/Analyst
### **关于 Polymarket**
Polymarket 是全球最大的预测市场平台。我们让个人通过交易政治、经济、体育、文化及新闻事件的结果来表达对现实世界的看法。作为一个去中心化的点对点市场，Polymarket 没有中央“庄家”，它将多元观点聚合为透明的、基于市场的概率，反映集体对未来预期。
我们正在快速增长——无论是交易量（2025年达到210亿美元）还是作为替代性新闻来源的采用率。我们的目标是成为全球媒体中无处不在的真相灯塔，我们需要你的帮助来添一把火。
### 关于该职位
Polymarket 正在寻找一名美国控制台操作员/分析师，负责市场运营、风险监督、合规和科技的交叉领域，作为我们受 CFTC 监管的衍生品清算机构（DCO）和指定合约市场（DCM）的关键第一道防线。这是一个轮班制的工作，时间从下午4点到凌晨12:30，支持行业中最动态的7x24小时交易平台之一。
理想的候选人有 CFTC 监管框架的实际经验，但更重要的是具备一种不畏艰难、亲自动手的精神。我们需要一个今天能完美执行手动操作任务，同时与我们的工程师合作实现明天自动化的人员。该职位直接向合规运营主管汇报。
### 你将负责
- 执行关键且时间敏感的手动流程，包括在自动化数据提供者（预言机）失效时解决交易工具问题，并进行手动账本对账
- 处理、审查和对账每日交易——包括 ACH 存款、电汇和取款，确保资金流动正确
- 处理触发高风险标志的手动 KYC/KYB 申请；对用户资料进行深入的反洗钱研究以防止欺诈
- 作为 CX 团队的调查核心——研究交易日志、数据流和合同条款以解决用户纠纷
- 识别流程低效之处，撰写清晰的技术规范，并与工程师合作自动化重复性工作流程
- 对现有标准操作程序进行批判性评估，在政策或流程不合理或可以优化时提出意见
- 在控制台、开发人员、外部数据供应商和高级管理层（包括法务和合规部门）之间保持实时沟通
查看英文原文
### **About Polymarket**
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
### About the Role
Polymarket is looking for a US Control Desk Operator / Analyst to sit at the intersection of market operations, risk oversight, compliance, and technology — serving as a critical first line of defense for our CFTC-regulated Derivatives Clearing Organization (DCO) and Designated Contract Market (DCM). This is a shift-based role running 4:00 PM – 12:30 AM, supporting one of the most dynamic 24/7 trading platforms in the industry.
The ideal candidate has hands-on experience with CFTC regulatory frameworks, but more importantly, brings a relentless roll-up-your-sleeves mentality. We need someone who can flawlessly execute manual operational tasks today while working with our engineers to automate them for tomorrow. This role reports directly to the Head of Regulatory Operations.
### What You'll Do
- Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
- Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds
- Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
- Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes
- Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
- Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized
- Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
- Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks
### What We're Looking For
- Bachelor's degree required
- 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution as a core part of the role
- Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight
- Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases
- Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment
- Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs
- Strong attention to detail under time pressure — you catch things others miss, consistently, when the stakes are real
- Ability to write clear, precise process documentation and technical specifications that engineers can actually act on
- Comfort operating in fast-moving environments where processes are still being built and ambiguity is the norm
- (Plus) Experience at a fintech, crypto exchange, or prediction market platform
- (Plus) Familiarity with stablecoin or on-chain settlement mechanics
- (Plus) Prior experience partnering with engineering teams to scope and ship operational automations
- (Plus) SQL or basic scripting ability to pull data and investigate discrepancies independently
### Benefits
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
### **Pay Transparency**
Base salary range: $100,000 to $125,000 annually, plus equity and benefits.
This range reflects a good-faith estimate for this position. Experience levels vary widely within a title here, so please reach out even if your expectations fall outside it. We're always happy to chat.