Account Manager
你将做什么 每天你会：· 通过保持高水平的参与和沟通来建立强的客户关系；进行常规账户绩效计划和业务复盘。· 更新和扩大客户合同，满足并超越个人和团队配额。· 为确保平台的信任提供基本和先进培训课程，并培养客户责任。· 咨询客户设计，实施和规模化活动的最佳实践。·单独解决客户问题以及与其他团队合作。· 推动客户宣传以参考，推和案例研究形式。· 基于数据的客户组合审查和分析，以优先考虑机会和风险。· 贡献团队卓越文化。· 在实施周期早期确定潜在的问题和风险，并制定备份策略和应急方案来解决问题。Who You Are 首先，你从经过认可的四年机构获得学士学位，并且：· 至少有2-3年的账户管理或客户成功经验。· 从经过认证的4年大学获得本科 (BA/BS) 学历。· 经历管理包括高档客户，最好是学院和大学在内的客户组件。· 在 SaaS 创业环境中经验。此外，在我们的面试过程中，我们的目标将是了解更多关于你的信息，并展示你的：· 保持密切关注细节的同时管理多项优先事项的能力。· 精良的书面和口头沟通技能；在处理客户问题和升级时一致的外交，takt 和平衡。你应该知道什么？在亚历山大 VA 的教育技术存在的一部分，我们位于亚马逊总部附近。我们被 DC Inno 认可为 DC 最令人羨慕的办公室之一，并且提供了一个有益的文化，促进团队合作，增长和享受日常角色。我们的高增长业务为员工提供了在职业生涯中成长的巨大机会。· 具有个人佣金结构的竞争性薪水 · 医疗 （雇主支付）,牙科和视力保险计划 · 401 号，与公司匹配的计划 · 慷慨的有偿休假日程安排以及额外的浮动假期 · 随机办公服装和适合物办公室
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What You’ll Do
On a daily basis you will:
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews.
- Renew and expand customer contracts, meeting and exceeding personal and team quotas.
- Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability.
- Advise customers on best practices for designing, implementing, and scaling their campaigns.
- Resolve customer issues, alone and through collaboration with other teams.
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk.
- Contribute to the team culture of excellence.
- Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution.
Who You Are
First of all, you have a bachelor’s degree from an accredited, four-year institution and:
- At least 2-3 years of experience in Account Management or Customer Success.
- Undergraduate degree (BA/BS) from an accredited 4 year university.
- Experience managing a portfolio of clients including high profile customers, preferably colleges and universities.
- Experience in a SaaS startup environment.
Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your:
- Ability to manage multiple priorities while maintaining strict attention to details.
- Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We’ve been recognized as one of DC’s most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
- Competitive salary with individual commission structure
- Medical (employer paid), dental, and vision insurance plans
- 401(k) plan with company match
- Generous paid time-off and holiday schedule with additional floating holidays
- Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology.
Signal Vine is in search of a professional Account Manager with a competitive, sales-oriented spirit to join our growing Customer Success team. You will play a lead role in managing the success and growth of an assigned portfolio of customers. This role requires a “can-do” attitude, the desire to be a proactive and creative problem solver, and passion for improving student outcomes in education. You will be responsible for developing account strategy, delivering annual customer retention objectives, and enhancing overall customer satisfaction for a portfolio of customers in the Higher Education space. This is a quota carrying position.
Who We Are
Signal Vine is the leading higher education AI messaging platform transforming how you reach, support, and engage students throughout their life-cycle. With over 50 million student interactions, Signal Vine’s Blended Messaging™ personalizes engagement using AI, workflow automation, chatbots, and one-to-one messaging to keep students on the path to success. Signal Vine has been improving enrollment and retention outcomes with a proactive approach across the entire campus and student lifecycle.
Founded in 2013, Signal Vine was born out of Harvard University research conducted on reducing "Summer Melt" through advisor-led text nudges. With a proven use case to engage students, our team has combined expertise in software with mobile technology to build a product that has grown into higher education's most impactful two-way messaging platform. Today, hundreds of educational institutions are using Signal Vine to engage students, staff, and employees. From getting students to college and hitting enrollment goals, to retaining students and up-skilling the workforce, our customers are reaching their goals with help from the Signal Vine team.
We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving social issues through technological innovation and building a business we can all be proud of while doing it. We tie our success to that of others - the more people we help, the more successful we become.
Originally posted on Himalayas