Customer Liaison Officer/Expeditor
客户联系官/发送人员职位：· 使用查询审查程序正确准确处理接入的查询 ·根据程序准确及时准备和向客户发送报价 · 在 JDE 和 On-Base 上正确记录报价和订单 · 按照需要监测并采取行动进行报价转换和开放报价 · 用销售报价程序对多产品招标进行文件控制，并通过国际客户发出报价。· 通过销售订单程序正确和准确地处理收到的订单 · 每天与生产单位进行加快订单，并向客户传达。· 所有查询/投诉都以顾客满意度来处理·启动，监测和审查 SHEQSYS 系统 记录和调查事件和赞美。· 准备精确及时报道，包括：报价状况报告，高值报价报告，开放工作状态报告 · 根据需要编写，输入和分配分钟，信件和电子邮件。·每天参加生产会议，并发送反信息 · 监控部门和前线工程师在办公室外的电子邮件和响应电话 · 在办公室以外时协助前线工程人员提供报价和查询 · 对债务人书更新和加快的问题得到满意处理 · 商业查询按要求进行处理 · LDN/LO 认可根据客户分配资格与要求：· 12年级 · 3年的内部销售/管理或面向客户职位工作经验。·熟练使用微软 Office Suite （MS Word,Excel,PowerPoint 和 Outlook）. · 销售和库存模块 (JDE) 将具有极大的优势。· 良好的口头和书面沟通技能，良好人际交往能力，在压力下工作的能力，细节的注意力，解决问题和冲突问题的好技巧。· 能够专业处理订单查询，递送更新和客户投诉。如果我们不回来到你 2周内，请将申请视为失败。最初发布于喜马拉雅山脉
查看英文原文
Customer Liaison Officer / Expeditor
Job Function:
- Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
- Prepare and send quotations to clients, accurately and timeously according to procedures
- Quotes and orders are correctly recorded on JDE and On-Base
- Quote conversions and open quotes are monitored and actioned as required
- Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
- Contact with key stakeholders is maintained regarding possible orders or status of proposals
- Follow up with Clients and Frontline Sales personnel to obtain orders
- All major quotations and tenders are followed up on and feedback provided to management.
- Process incoming orders correctly and accurately using the sales order procedure
- Orders are expedited on daily basis with production units and communicated to the customers.
- All queries/complaints are handled to customer satisfaction
- Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.
- Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports
- Preparation, typing and distributing of minutes, correspondence and emails as required
- Daily production meetings are attended and feedback is distributed
- Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
- Assisting frontline Engineers with quotes and queries when not in the office
- Queries on debtors' book updates and expediting are handled to satisfaction
- Commercial queries are dealt with as required
- LDN/LO approvals as per customer allocation
Qualification & Requirements:
- Grade 12
- 3 years' working experience in an internal sales/administration or client-facing role.
- Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
- JDE (sales and inventory modules) will be highly advantageous.
- Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
- Ability to handle order inquiries, delivery updates, and customer complaints professionally.
Should we not come back to you within 2 weeks, please take your application as unsuccessful.
Originally posted on Himalayas