一级帮助台技术人员
Copy of Level 1 Help Desk Technician
About The Auctus Group LLC
Who we are: 我们重视员工和文化。作为一家公司，我们最重要的职责是为团队提供卓越的工作环境。我们在远程办公方面一直很出色，早在它变得流行之前就已经开始。我们支持（如鼓励并资助）持续教育，匹配慈善捐赠。我们的目标是：工作为了生活，而不是为了工作。哦，我们也是怪人……我们会进行远程聚会，有读书俱乐部，还有类似这样有趣的事情。
Who we’re looking for: 聪明、有才华、技术娴熟、经验丰富、积极进取的人。如果你：
- 喜欢快节奏的环境，
- 在变化和发展中茁壮成长，
- 喜欢给予反馈，
- 是团队合作者，
- 热爱学习和探索，
- 重视责任。
Position Summary
我们正在寻找一位可靠且以客户为中心的初级技术支持工程师加入我们不断发展的医疗技术和医疗账单组织。该职位负责为多个部门的内部员工提供第一线的技术支持，包括运营、计费、报告和领导团队。
理想的候选人具备以往IT支持经验，良好的沟通能力，并能高效地解决常见的技术问题，同时保持专业和以服务为导向的态度。
Key Responsibilities
- 为硬件、软件和账户相关问题提供第一线支持
- 解决Windows、macOS、打印机、Microsoft 365、VPN和网络连接问题
- 管理用户账户、密码重置、多因素认证支持以及入职/离职任务
- 在必要时将高级技术问题升级给高级IT人员
- 准确记录工单、排查步骤和解决方案
- 协助工作站设置、设备成像、库存跟踪和设备部署
- 使用远程访问和支持工具支持远程员工
- 在处理系统和用户数据时保持对HIPAA和安全最佳实践的了解
- 在高压情况下提供出色的客户服务并保持专业性
Qualifications
- 1–3年以前的IT客服或技术支持经验
- 具备支持Microsoft 365环境的经验
- 熟悉Windows和macOS的故障排除
- 对网络概念、VPN、打印机和终端设备有基本理解
- 良好的沟通和组织能力
- 能够优先处理任务
查看英文原文
About The Auctus Group LLC
Who we are: We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.
Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:
- you like a fast-paced environment,
- you thrive with change and development,
- you like giving feedback,
- you’re a team player,
- you love learning/sleuthing,
- you’re big on accountability.
Position Summary
We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.
The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset.
Key Responsibilities
- Provide first-level support for hardware, software, and account-related issues
- Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
- Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
- Escalate advanced technical issues to senior IT staff when necessary
- Document tickets, troubleshooting steps, and resolutions accurately
- Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
- Support remote employees using remote access and support tools
- Maintain awareness of HIPAA and security best practices when handling systems and user data
- Deliver excellent customer service and maintain professionalism during high-pressure situations
Qualifications
- 1–3 years of prior IT help desk or technical support experience
- Experience supporting Microsoft 365 environments
- Familiarity with Windows and macOS troubleshooting
- Basic understanding of networking concepts, VPNs, printers, and endpoint devices
- Strong communication and organizational skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems and remote support tools preferred
Preferred Qualifications
- Experience in healthcare or medical billing environments
- Familiarity with HIPAA-compliant environments
- Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
- CompTIA A+, Network+, or equivalent certifications preferred
What Success Looks Like
- Provides responsive and professional technical support
- Builds trust with internal teams through reliability and communication
- Helps improve onboarding, documentation, and operational efficiency
- Contributes positively to company culture and team collaboration
Originally posted on Himalayas