医疗外呼虚拟助理
Healthcare Outbound Calling VA
这是一个远程职位。
我们的客户正在寻找一名医疗外呼虚拟助理，以支持医疗环境中的会员 outreach 和行政跟进活动。他们在健康科技和远程患者支持领域运营，提供医疗警报和监测解决方案，帮助成千上万的人在家更安全、更独立。
这是一项高度依赖沟通的职位，要求具备出色的英语口语能力、耐心、组织能力和强大的文档记录技能。虚拟助理将主要负责致电前会员，协调医疗设备的归还，并联系支付方热线，跟进被认定为不符合资格的会员。
由于许多对话涉及老年人，理想的候选人必须能够缓慢而清晰地沟通，表现出同理心，并在与烦躁或情绪激动的患者交谈时保持专业。该职位还需要准确记录每次互动，并使用 HubSpot 进行高效跟进。
职责
· 对前会员进行外呼，协调医疗设备的归还。
- 清晰解释设备归还流程和下一步所需操作。
- 在设备尚未归还时持续跟进会员。
- 联系支付方和保险公司热线，处理被认定为不符合资格的会员，并收集必要的信息以明确其状态。
- 用耐心、尊重且易于理解的方式与老年人频繁沟通。
- 专业地处理与情绪激动、困惑或沮丧患者的对话。
- 在通话期间及之后立即详细准确地做笔记。
- 在 HubSpot 中记录通话结果、相关信息和所需的后续行动。
- 保持有条理的记录，以便其他团队成员能轻松了解每个案例的状态和历史。
- 高效完成分配的 outreach 和跟进任务，同时保持高标准的准确性。
- 在需要额外协助或澄清时，适当上报情况。
- 在遵循既定医疗相关流程的同时，保护机密和敏感信息。
要求
- 英语口语流利，发音清晰，听力理解能力强。
- 在专业环境中具有外呼经验。
- 强大的客户服务意识。
查看英文原文
This is a remote position.
Our client is looking for aHealthcare Outbound Calling Virtual Assistantto support member outreach and administrative follow-up activities within a healthcare environment. They operate in the health technology and remote patient-support space, providing medical alert and monitoring solutions that help thousands of individuals remain safer and more independent at home.
This is a highly communication-focused position requiring excellent spoken English, patience, organization, and strong documentation skills. The Virtual Assistant will primarily conduct outbound calls to former members regarding the return of healthcare equipment and contact payer hotlines to follow up on members who have been identified as ineligible.
Because many conversations will involve elderly individuals, the ideal candidate must be comfortable communicating slowly and clearly, demonstrating empathy, and remaining professional when speaking with frustrated or upset patients. The role also requires accurate documentation of every interaction and efficient follow-up using HubSpot.
Responsibilities
· Conduct outbound calls to former members to coordinate the return of medical devices and equipment.
- Clearly explain equipment return procedures and required next steps.
- Follow up consistently with members when equipment has not yet been returned.
- Contact payer and insurance hotlines regarding members identified as ineligible and gather the necessary information to clarify their status.
- Communicate frequently with elderly individuals using a patient, respectful, and easy-to-understand approach.
- Professionally manage conversations with upset, confused, or frustrated patients.
- Take detailed and accurate notes during and immediately after calls.
- Document call outcomes, relevant information, and required follow-up actions in HubSpot.
- Maintain organized records so other team members can easily understand the status and history of each case.
- Complete assigned outreach and follow-up tasks efficiently while maintaining high standards for accuracy.
- Escalate situations appropriately when additional assistance or clarification is required.
- Protect confidential and sensitive information while following established healthcare-related procedures.
Requirements
- Excellent spoken English, with clear pronunciation and strong listening comprehension.
- Previous experience making outbound calls in a professional environment.
- Strong customer service and interpersonal communication skills.
- Excellent note-taking and documentation abilities.
- High level of patience and empathy, particularly when interacting with elderly individuals.
- Ability to remain calm and professional when dealing with upset or difficult patients.
- Strong organizational skills and attention to detail.
- Ability to manage repetitive follow-ups without losing accuracy or professionalism.
- Comfortable contacting payer, insurance, or similar service hotlines.
- Ability to learn workflows and follow established procedures independently.
- Comfortable working in HubSpot or a comparable CRM.
- Reliable computer, internet connection, and professional remote workspace suitable for frequent phone calls.
Qualifications
· Previous experience in healthcare customer service, patient support, member services, medical administration, call centers, or outbound calling is strongly preferred.
- Experience communicating with elderly patients or members is highly desirable.
- Familiarity with healthcare terminology, insurance eligibility, payer communications, or medical equipment is an advantage.
- Previous HubSpot experience is preferred.
- Demonstrated ability to maintain accurate CRM records and detailed call notes.
- Strong problem-solving and follow-up skills.
- Professional phone presence and ability to build trust quickly during calls.
Benefits
· Full-time position
· 100% remote
· Opportunity to work with a U.S.-based healthcare organization.
· Consistent exposure to healthcare operations, patient/member support, and CRM workflows.
Originally posted on Himalayas