三级 - 高级云支持工程师
Level 3 - Senior Cloud Support Engineer
- 通用系统管理和支持职责，包括安全审查、补丁管理、部署和AWS账户管理。
- 能够实施AWS成本节约方案、发现安全漏洞，并具备出色的AWS服务知识，以设计、构建和实现新的大规模系统。
- 支持销售前活动，协助设计和规划新的客户项目。
- 对现有支持团队的工作进行质量检查。
- 实施自动化和改进重复性流程的方法。
- 识别并研究解决客户复杂问题的新方法，并以简单直接的解决方案呈现结果。
- 能够处理不确定性，并同时处理多项任务。
- 能够进行AWS Well-Architected Framework审查。
- 参与24x7的值班轮班。
- 指导现有的初级支持工程师。
- 计算机科学或相关技术领域的学士学位。
- 3年以上系统管理员或安全工程师或同等职位的工作经验。
- 2年以上面向客户的咨询或支持岗位经验。
- 3年以上在Linux/Unix和Windows操作系统支持方面的经验。
- 2年以上实施和管理AWS服务的经验，包括EC2、ELB、S3、VPC、IAM、RDS、CloudFront、Workspaces、CloudWatch以及CloudFormation/Terraform等。
- 3年以上运行和维护24x7互联网暴露的生产环境的经验，使用如Nginx、IIS、Tomcat、Apache Web Server等类似Web服务。
- 具有实施监控、警报、仪表盘和指标报告的实际经验。
- 熟悉支持流程、操作手册管理、遵守SLA以及问题解决和管理。
- 展现出对计算机科学基础的深刻理解，包括数据结构、操作系统、网络、问题解决和性能调优。
- 熟悉一种或多种脚本语言，如Python、Bash/Shell或PowerShell。
- 强大的技术文档编写能力。
- 出色的口头和书面沟通能力。
- AWS SysOps Administrator - Associate认证或同等资格。
- AWS Solutions Architect - Associate认证或同等资格。
- AWS Solutions Architect - Professional认证或同等AWS认证。
所有您的信息将根据EEO指导原则保密。
面试要求：
- 需要进行视频会议面试。
- 候选人需要验证并通过以下内容。
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- General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
- Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
- Support pre-sales activities for designing and scoping new customer engagements.
- Quality check existing support team work.
- Implementing ways to automate and improve repetitive processes.
- Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions.
- Ability to deal with ambiguity and juggle multiple tasks at once.
- Ability to conduct an AWS Well-Architected Framework Review.
- Participate in a 24x7 on-call rotation.
- Mentor existing junior Support Engineers.
- Bachelor’s Degree in Computer Science or related technical field.
- 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
- 2+ years in a customer facing consulting or support role.
- 3+ years of experience with both Linux/Unix and Windows OS support.
- 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
- 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
- Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
- Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management.
- Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
- Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.
- Strong technical documentation skills.
- Excellent verbal and written communication skills.
- AWS SysOps Administrator - Associate Certification or equivalent.
- AWS Solutions Architect - Associate Certification or equivalent.
- AWS Solutions Architect - Professional Certification or equivalent AWS Certification.
All your information will be kept confidential according to EEO guidelines.
Interview Requirements:
- Video conference interview(s) are required.
- Candidates will be required to verify and pass the following background checks.
- Criminal background check.
- Education background check.
- Employment history check.
- Drug screening.
- Verify the right to work within the United States.
Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background. As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer. In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required. The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.
This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.
Originally posted on Himalayas