解决方案工程师 - GIS
Solutions Engineer - GIS
职位概述
解决方案工程师是Gilytics工程和GIS数据团队与面向客户的功能部门（销售、业务发展、客户成功）之间的技术桥梁。该角色将Pathfinder的技术能力转化为有说服力的演示项目和可信的技术指导，涵盖从售前概念验证到现场技术支持和客户入职的各个方面。
职责
主要职责
• 成为Pathfinder解决方案及其在客户用例中应用的专家
• 在用户需求的背景下清晰且有说服力地传达Pathfinder的能力
• 准备并执行展示Pathfinder工作流程和应用的演示项目
• 准备技术文档，并为销售和营销材料提供内容
• 准备技术报价和公共招标的响应
• 提供技术支持，包括对客户的现场支持
• 管理和分类客户的技术请求，以帮助优先安排产品路线图
• 设计并实施客户入职和培训活动
• 在发布和客户部署前进行整体测试
AI与自动化，预期贡献
在Gilytics，每个职位都期望积极采用AI和自动化工具来提高质量、速度和影响力。以下是该职位的具体AI/自动化期望。
• 使用AI工具加速演示项目、PoC和招标响应的构建
• 利用AI写作助手起草和翻译技术文档和提案
• 使用AI辅助的支持/分类工具来管理、分类和优先处理收到的客户技术请求
• 将AI辅助的测试工具纳入整体解决方案QA，以在问题影响客户之前发现它们
要求
经验
• 必要条件：3年以上将GIS应用于土地、环境或基础设施管理的实际经验
• 2年以上面向客户的工作经验
• 有在英语环境中编写技术文档的可证明经验；英语口语流利。
• 希望具备教学或技术培训活动的经验；在英语环境中与国际客户合作2年以上；掌握德语、西班牙语或其他语言者优先。
教育
必要条件：地理信息系统、大地测量学、空间科学、环境工程或类似技术/科学领域的教育背景。
福利
我们提供的福利
- 真实的，
查看英文原文
ROLE SUMMARY
The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding.
Tasks
KEY RESPONSIBILITIES
• Become a deep expert in the Pathfinder solution and its application across customer use cases
• Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs
• Prepare and run demo projects that showcase Pathfinder’s workflows and applications
• Prepare technical documentation and contribute content for sales and marketing materials
• Prepare technical offers and responses for public tenders
• Provide technical support, including live support to customers
• Manage and triage customer technical requests to help prioritise the product roadmap
• Design and deliver customer onboarding and training activities
• Perform holistic testing of the solution ahead of releases and client deployments
AI & AUTOMATION, EXPECTED CONTRIBUTIONS
At Gilytics, every role is expected to actively adopt AI and automation tools to improve quality, speed, and impact. Below are the specific AI/automation expectations for this position.
• Use AI tools to accelerate the build of demo projects, PoCs, and tender responses
• Leverage AI writing assistants to draft and translate technical documentation and proposals
• Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests
• Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients
Requirements
EXPERIENCE
• Required: 3+ years of practical experience applying GIS to land, environmental, or infrastructure management
• 2+ years in a customer-facing role
• Demonstrable experience writing technical documentation in English; conversational English proficiency.
• Desirable: Experience in teaching or technical training activities; 2+ years working with international customers in an English-speaking context; German, Spanish, or other languages are a plus.
EDUCATION
Required: Education in Geographic Information Systems, Geomatics, Geospatial Science, Environmental Engineering, or a similar technical/scientific field.
Benefits
WHAT WE OFFER
- A real, high-impact role from day one — you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients
- An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later
- Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals
- A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters
- Structured onboarding with a clear 90-day plan,no sink-or-swim, no guessing what success looks like
- Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling
- Company equipment provided (laptop and the tools you need to do your job well)
- Vacation entitlement and leave terms in line with applicable local labour law
- Compensation: competitive and benchmarked to role, experience, and location
GILYTICS VALUES ALIGNMENT
- Clients: Every decision we make must create measurable value for the people using Pathfinder. We earn trust through integrity, not just delivery.
- Excellence: Good enough is not good enough. Every piece of work reflects our standards quality in a B2B SaaS product is not optional, it is the product.
- Innovation: We challenge the status quo and act without waiting. We anticipate, move ahead, and take initiative even when the path is not fully defined.
- Humility: We ask questions, stay open to being wrong, and learn from errors. We update our views when we encounter better evidence.
Originally posted on Himalayas