Contact Centre Agent
** 位置 -** 这一职位是完全远程的，每季度都会到我们的伦敦或谢菲尔德办公室。_** 请注意：你的第一天将在我们伦敦办公室 （阿尔德盖特东区，E1）,所有旅游费用将由我们承担.**_ 每周40小时 （星期一-周五，9点-6点工作非常偶尔）**薪资 -**£26,600 （一年 OTE1年27,400英）**📅开始日期 - 2026年11月24日**. _**nb.联系中心经验对于这个职位至关重要.**_作为招聘过程的一部分，我们使用一个 AI 助理叫 Lily 进行初次电话。需要几分钟的时间，使得我们能够更快地向合适的候选人取得进展，包括正常工作时间以外。我们的使命：英国五分之二的人租房。为了为他们提供世界上最好的租经验，我们创立了 Goodlord, 因为我们希望让所有参与者都能简单和透明地租：经纪人，房东和租户。我们知道，租将会带来更多的租户，拥有更高的数字预期。- 像所有扩建一样，这是一段过往的轮之旅，但我们现在比以往任何时候都更强大。大约有3000名租代理使用平台，令人兴奋和多样化的产品以及350名 Goodlordian 支持任务！**机会：** - 专业人士积极努力推进参考应用程序确保根据我们的 KPI 测量为客户生成报告-帮助租客人通过实现目标并超越他们的梦想家园来获得帮助。- 我们需要从事高水平的准确性 （这是非常重要的）和极大的谨慎与勤劳地支持客户 _**通过电话，直播聊天和电子邮件.**_ **我们需要你的信息：** - 在一个**高度针对性和快速移动的联系中心**工作前经验是非常理想的 - 我们将通过这种经验优先考虑应用程序。- 你必须对进出通话感到舒服。- 客户中心的思维方式使你能够迅速识别并理解我们的不同客户需求 - 很关注细节，并且可以轻松地识别不一致性 ** 如果：** - 如果你有以前在进行信用或身份证检查或租行业工作的经验 - 你是超级组织的，并且已经证明了有效地优先考虑的能力 ### ** 为什么你会喜欢做好德洛迪安人**
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**📍 Location -** This role is fully remote, with quarterly paid travel to either our London or Sheffield office.
_**Please note: Your first day will be in our London office (Aldgate East, E1), and all travel costs will be covered by us.**_
⏰ 40 hours per week (Monday-Friday, 9am-6pm with very occasional Saturday working)
**💰 Salary -** £26,600 (Year 1 OTE of £27,400)
**📅 Start Date - Tuesday 24th November 2026**.
_**nb. Contact Centre experience is essential for this role.**_
As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
**Our mission:**
- _Two in five_ people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!
**The Opportunity:**
- Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence _**via phone, live chat and email.**_
**What we need from you:**
- Previous experience working in a **highly targeted and fast-moving contact centre** is highly desirable - we will prioritise applications with this experience.
- You must be comfortable with both inbound and outbound calling.
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
- Have great attention to detail and can easily identify inconsistencies
**It would also be great if:**
- You have previous experience in conducting credit or ID checks or working within the lettings industry
- you’re super organised and have proven your ability to prioritise effectively
### **Why you'll love being a Goodlordian**
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
- **Grow with Goodlord:** your development is important to us, that’s why we are [Great Place to Work - certified](https://www.greatplacetowork.co.uk/certified-company/1558877). Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
- **Your well-being matters:** bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- **25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days:** We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- **Supporting your family:** we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
- **Our team:** we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics
### What’s next?
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.
Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
**No agencies please** - we have tried and trusted partners we would turn to should we require support.