技术客户经理
Technical Account Manager
职位描述
作为Contruent的Technical Account Manager（TAM），你将作为我们最大和最复杂的企业的战略技术顾问。你将负责客户的技术健康状况、采用成功情况以及长期价值实现，积极主动地确保客户从Contruent投资中获得可衡量的成果。
这不是一个支持岗位。虽然在必要时你会协调升级问题，但你的主要重点是预防、优化和战略合作。你将与销售、客户成功、专业服务、工程和产品团队紧密合作，推动采用，支持续费，影响扩展，并加强长期客户关系。
你将负责的工作
战略客户合作
- 作为指定企业客户的首要技术联系人
- 深入了解客户的目标和环境
- 作为长期技术顾问
主动技术领导
- 负责客户环境的技术健康状况
- 进行评估、发布计划和最佳实践审查
- 指导架构和配置策略
升级与问题领导
- 领导解决复杂技术问题
- 推动根本原因分析和预防
- 在高影响事件中保持信心
采用、保留与扩展支持
- 提供技术见解以支持续费
- 识别扩展机会
- 参与季度业务回顾（QBR）和高管评审
跨职能协作
- 在客户和内部团队之间起到桥梁作用
- 与专业服务团队合作
- 分享最佳实践
成功的表现
- 客户满意度和高管信任度高
- 环境稳定且广泛采用
- 续费成功
- 识别出扩展机会
你带来的能力
- 7年以上企业SaaS或相关经验
- 有使用Contruent Enterprise（前身为Ares Prism）的经验
- 支持复杂企业客户的经验
- 项目控制或资本项目系统专业知识
- 强大的沟通能力和高管形象
附加信息
- 偶尔需要国内和国际出差
- 销售后的非配额角色，支持客户保留和扩展
薪资：根据以往经验和多个其他因素，11万美元至18万美元
最初发布于喜马拉雅山
查看英文原文
The Role
As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.
This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
Strategic Customer Partnership
- Act as the primary technical point of contact for assigned enterprise accounts
- Develop deep understanding of customer objectives and environments
- Serve as a long-term technical advisor
Proactive Technical Leadership
- Own technical health of customer environments
- Conduct assessments, release planning, and best-practice reviews
- Guide architecture and configuration strategy
Escalation & Issue Leadership
- Lead resolution of complex technical issues
- Drive root cause analysis and prevention
- Maintain confidence during high-impact events
Adoption, Retention & Expansion Support
- Support renewals with technical insight
- Identify expansion opportunities
- Contribute to QBRs and executive reviews
Cross-Functional Collaboration
- Act as bridge between customers and internal teams
- Partner with Professional Services
- Share best practices
What Success Looks Like
- High customer satisfaction and executive trust
- Stable, well-adopted environments
- Successful renewals
- Expansion opportunities identified
What You Bring
- 7+ years experience in enterprise SaaS or related roles
- Previous experience using Contruent Enterprise (formerly Ares Prism)
- Experience supporting complex enterprise customers
- Project controls or capital project systems expertise
- Strong communication and executive presence
Additional Details
- Occasional domestic and international travel
- Post-sales, non-quota-carrying role supporting retention and expansion
Salary: $110,000-$180,000 based on previous experience and several additional factorsOriginally posted on Himalayas