客户中心转型咨询分析师 – Amazon Connect | 马尼拉

Contact Center Transformation Consulting Analyst – Amazon Connect | Manila

开发工程限定地区（需当地身份）

公司TASQ Staffing Solutions

薪资未公开

工作地点United States

地域资格限定地区（需当地身份）

时区要求日间重叠约 9 小时，基本正常作息

用工类型Full Time

发布时间12 天前

数据来源Himalayas

前往 Himalayas 查看并投递 →

注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

职位详情：你将与我们的客户紧密合作，作为咨询专业人员，设计、构建和实施能够提升业务表现的方案。
分析师/顾问 2-9年工作经验

与客户合作开展需求研讨会，分析业务流程，并将需求转化为技术及功能设计方案。

参与设计、配置和实现基于 Amazon Connect 的跨行业客服中心解决方案。

使用 Amazon Connect 和 AWS 服务（如 Lambda、Lex、S3、DynamoDB 和 CloudWatch）设计并实现客服流程、IVR 逻辑、路由和自动化框架。

通过 API 或中间件将 Amazon Connect 与企业系统（如 Salesforce、ServiceNow 和聊天机器人/AI 平台）集成。

与解决方案架构师和功能负责人协作，定义架构蓝图、文档和实施方案路线图。

开发并展示概念验证、演示和加速器，以在客户项目中展示价值和差异化。

支持大型客服中心现代化项目的云转型和上云计划。

通过构建可复用资产、加速器并分享交付最佳实践，为团队发展做出贡献。

带来你的最佳技能，胜任该职位：

至少 2 年实际经验，负责设计、配置和实施 Amazon Connect 解决方案。

对适用于客服中心解决方案的 AWS 云服务有深入了解（Lambda、Lex、S3、DynamoDB、CloudWatch、IAM）。

熟悉客服中心技术——IVR、ACD、CTI、呼叫路由和全渠道能力。有通过 API 或中间件将 Amazon Connect 与 CRM 或 ITSM 平台（如 Salesforce 或 ServiceNow）集成的经验。

具备云安全、网络和身份管理的基础知识。

强大的分析、解决问题和面向客户的咨询能力。

能够在全局、分布式、跨职能团队中高效工作。

拥有 AWS 认证（例如 AWS 认证云从业者或解决方案架构师-专业版）优先。

实际经验，负责设计、配置和实施 Amazon Connect 解决方案。

有通过 API 或中间件将 Amazon Connect 与 CRM 或 ITSM 平台（如 Salesforce 或 ServiceNow）集成的经验。

对你而言有什么好处？

有机会参与具有变革性的项目，与关键客户合作

查看英文原文

Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Analyst / Consultant 2 – 9 years of experience

Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.

Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.

Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.

Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.

Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.

Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.

Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.

Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.

Bring your best skills forward to excel at the role:

Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.

Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).

Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.

Foundational knowledge of cloud security, networking, and identity management principles.

Strong analytical, problem-solving, and client-facing consulting skills.

Ability to work effectively in global, distributed, cross-functional teams.

AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.

Hands-on experience designing, configuring, and implementing Amazon Connect solutions.

Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.

Whats in it for you?

An opportunity to work on transformative projects with key G2000 clients ·

Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.