Technical Consultant - ServiceNow ITSM
通过将云基础设施，自动化和分析以及软件交付方面的进步结合在一起，我们帮助企业实现数字转型的承诺。在 AHEAD,我们优先创建一个属于人的文化，所有观点和声音都能被代表，重视，尊重和听到。我们创造空间让每个人都能够表达自己的想法，改变并推动 AHEAD 的文化。我们是平等机会的雇主，不根据一个人的种族，民族起源，颜色，性别，性别认同，性别表达，性取向，宗教，年龄，残疾，婚姻状况或任何其他受适用的法律保护特征进行歧视。我们拥抱所有将有助于 AHEAD 多样化和丰富思想和观点的候选人。我们正在寻找一名高技能和经验深入技术顾问服务现在加入我们的团队。理想的候选人将拥有至少4年的与服务 Now 平台实践经验，强大的沟通技能和成功客户互动和项目交付的证明记录。这个角色需要深入了解 ITSM,服务门户端，集成以及 ITOM 模块，如发现，CMDB 和硬件资产管理 (HAM).作用和责任 ·必须具备强大的技术技能来理解客户需求并有效地转化它们为开发团队的用户故事和任务 ·定制和配置包括 iTSM,Service Portal 和 ITOM 模组在内的核心服务 Now 应用程序。· 开展工作坊和演示活动，为利益相关者和最终用户提供。· 与内部团队和客户合作以确保高质量的交付。· 在制造/创建，增强和提供可扩展的 ServiceNow 解决方案方面发挥领导作用。·积极参与客户会议或讨论，捕获他们的需求并将其转化成清晰的开发活动。· 进行集成工作并建立定制服务门户端，支持/创建 REST,SOAP 和 MID 服务器集成。· 持续的发现和 CMDB 维护 · 制定，审查和优化脚本 商业规则，包含脚本，UI 政策，客户端脚本等。·与跨职能团队合作，提供指导和辅导的初级开发人员。·在敏捷环境中舒适工作，积极参与冲刺活动；
查看英文原文
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities
- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
- Comfortable working in Agile environments with active sprint participation and backlog groomin
Qualifications
- 4+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
- Experience with additional ServiceNow modules like HRSD, or GRC.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Originally posted on Himalayas