损失缓解专员-FHA理赔
Specialist, Loss Mitigation FHA Claims
职位概述：
根据投资者/保险商的指导方针，负责及时准确地准备、提交和跟进所有FHA房屋保留索赔。按照公司的政策和程序、公司运营所在的所有美国州和联邦法律及法规执行所有职责。该职位的批准起始时薪为23-26美元/小时。
你将负责：
- 根据投资者/保险商/CMS的指导方针和要求，及时准确地准备和提交所有HUD索赔。
- 每天跟进所有未结索赔款项。
- 对所有最终索赔款项进行贷款层级的对账，包括所索赔金额、已支付金额和未结贷款债务，以及所有托管和公司预付款。当发现错误文件时，通过取消索赔和/或向HUD提交退款请求进行更正。
- 在收到索赔款项后24小时内提供所有索赔款项的入账说明。
- 审核、跟进并确保所有定期步骤按时准确完成。
- 在操作发生当天输入完成日期。
- 当流程中的某一步无法完成时，获得批准并将计划日期修改为未来日期。
- 进行日常例行跟进。
- 向主管汇报所有趋势和问题，包括但不限于索赔被拒/削减、处理延迟等。
- 在系统备注中记录所有服务、采取的行动、延误、跟进和电话沟通。
- 确保所有索赔文件及时扫描。
- 维护和管理HUD审计文件。
- 完成其他指派的任务。
你需要具备：
- 对损失缓解和索赔流程的理解
- 优秀的书面和口头沟通、组织和时间管理能力。能够与内部和外部各级人员有效沟通
- 注重细节，具备解决问题的能力
- 良好的人际交往能力，注重团队合作和贷款评估质量
- 在压力下处理多项任务和不断变化的优先级的能力
- 能够理解复杂问题中对立的观点，并协商和整合不同观点以符合CMS的最佳利益
- 能够做出对直接工作单元有中等影响的决策
- 能够在短期内组织和优先安排自己的工作计划（长期）
查看英文原文
POSITION SUMMARY:
Responsible for preparing, filing, and following up on all FHA home retention claims timely and accurately according to investor/insurer guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target starting hourly rate for this position is $23-$26/hour.
WHAT YOU’LL DO:
- Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
- Follow up semi-daily on all outstanding claim proceeds.
- Perform a loan-level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness, including all escrow and corporate advances. Correct error files when identified by cancelling the claim and/or processing a refund request to HUD.
- Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
- Review, follow up, and ensure the timely and accurate completion of all regularly scheduled steps.
- Input the completion date on the date the action occurs.
- Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
- Perform routine follow-up on a daily basis.
- Keep Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, processing delays, etc.
- Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes
- Ensure all claim documents are imaged timely.
- Maintain and control the HUD audit file.
- Perform other duties as assigned.
WHAT YOU’LL NEED:
- Understanding of the loss mitigation and claims process
- Excellent written and oral communication, organizational and time management skills. Ability to communicate effectively with all levels both internally and externally
- Strong attention to detail and ability to problem solve.
- Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
- Ability to handle multiple tasks under pressure and changing priorities
- Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS
- Ability to make decisions that have moderate impact on immediate work unit
- Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
- Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
- Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact
- Ability to manage work in order to meet strict deadlines
- High School Diploma or equivalent work experience; some college preferred.
- One (1) to two (2) years’ mortgage servicing default experience preferred.
- Previous FHA claims experience preferred.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
Originally posted on Himalayas